At a glance
Station Message
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- No
- Storage Location
There are 33 uncovered cycle spaces on platform 1
Information about travelling with your cycle on TransPennine Express trains is available here
Information about travelling with your cycle on Northern trains is available here
- Storage Spaces
- 33
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- No
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- TransPennine Express
- Address
- - -
- Phone Number
- Primary telephone number: 01895 262 122
- Web Address
- Note
- No
- Opening Hours
- Monday to Friday - Closed Saturday - Closed Sunday - Closed
- Number of Spaces
- 0
- Taxis
- The nearest taxi rank is outside the station.
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- No
- Airport
- No
- Ticket Office
- The ticket office is on the left as you enter the station. Monday to Friday - 05:45 to 20:00 Saturday - 05:45 to 20:00 Sunday - 09:00 to 20:00
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: TransPennine Express
- Smart cards issued
- Yes
- Smart cards validated
- No
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Monday to Sunday - 24 hours
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- Help Points are available on all platforms to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
- Customer Services
- To speak to a member of our team, please call: 0345 600 1671.
- Location for rail replacement services
- Replacement buses will depart and arrive at St George’s Square, a short walk from the station.
- Left Luggage
- No
- Lost Luggage
- No
- Ticket Gates
- A wide gate is provided for wheelchair users and customers with prams, push chairs and luggage.
- CCTV
- Yes
- ATM Machine
- There is an ATM located in the booking hall.
- Bureau de Change
- No
- First Class Lounge
- The first class lounge on Platform 1 is currently not in use
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- Shops
- There is a newsagent located on platform 1.
- Toilets
- Temporary toilets and accessible toilets are available in South Plaza Square (at the front of the station) between while work takes place within the station from Saturday 19 September to Sunday October 4. From 27 September additional limited facilities will also be available to the right of the station entrance.
- Baby Changing facilities
- Yes
- National Key toilets
- There are accessible toilets located on platforms 2 which can be accessed using a radar key. There is another accessible toilet located within the First Class Lounge which does not require a key. Accessible toilets are available 24/7.
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- Heated waiting rooms are available on platforms 1, 4A and 8.
- Seating
- Seating is available on all platforms, and within all waiting rooms and the First Class Lounge.
- Staff help available opening times
- Monday to Sunday - 24 hours
- Helpline Number
- 0800 107 2149
- Helplines Opening times
Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Ticket Office on the Station Concourse, or the Customer Assistance Office on Platform 1 no less than 20 minutes prior to the departure time of their train.
Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.
Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.
- Ramp for train Access
- Boarding ramps are also carried on board all TransPennine Express trains
- Step Free Access
- This station is category B1. Step free access is provided from the station entrance to all platforms. Lifts are used to provide level access to the subway and platform 3. This station is staffed for all services. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
- Wheelchairs Available
- Yes