At a glance
Station details
- Bicycle parking
- No
- Storage Sheltered
- Yes
- Storage Location
- On platform 4
- Storage Spaces
- 0
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- No
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- No
- Number of Spaces
- No
- Daily Rate
- No
- Weekly Rate
- No
- Monthly Rate
- No
- 3 Monthly Rate
- No
- Annual Rate
- No
- Taxis
- No
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- No
- Airport
- Elizabeth Line to Heathrow Airport
- Ticket Office
- Located within the stations ticket hall. Monday to Friday - 06:10 to 20:00 Saturday - 06:10 to 20:00 Sunday - 07:10 to 20:10
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Accessible ticket machines are located at all entrances.
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Greater Anglia
- Smart cards issued
- No
- Smart cards validated
- No
- Get Oyster cards here
- Yes
- Use Oyster pay as you go
- Yes
- Top up Oyster cards
- Yes
- Staff help available opening times
- Staff are available to assist from the first to the last train.
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
- Customer Services
- Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details)
- Location for rail replacement services
Rail replacement bus services will depart from:
High Road, Bus Stop L, for Westbound services
Ilford Hill, Bus Stop F, for Eastbound services
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- Ilford has a Secure Station accreditation
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- Shops
- No
- Toilets
Platform 3
Platform 4 - Accessible Toilet - Radar Key Required
- Baby Changing facilities
- No
- National Key toilets
An accessible temporary toilet is located on Platform 4, which is operated with a radar key.
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- There are two step free, heated waiting rooms located on Platform 3.
- The waiting room located next to the ladies toilets has an automatic door function.
- Both waiting rooms are open from first to last train.
- Seating
Platform 3 - Waiting Rooms, Waiting Shelter available, Multiple covered seats under canopy.
Platform 4 - Covered seats available under canopy.
- Staff help available opening times
- Staff are available to assist from the first to the last train.
- Helpline Number
- 0343 222 1234
- Helplines Opening times
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
- Ramp for train Access
- Yes
- Step Free Access
- Accessibility Category B1. This station has step-free access to all platforms from Cranbrook Road and Ilford Hill entrances.
- Step free access is not available from York Road Entrance.
- Staff ramp assistance is always available.
- Wheelchairs available from first to last train.
- Wheelchairs Available
- Yes