At a glance
Station Message
The lifts are out of order between platforms 1-3 and the overbridge at Lancaster station from Monday 28 April for four weeks due to planned maintenance. If you’ll need the lift, please allow extra time for your journey if we need to help you change platform.
The estimate for reopening is the morning of 26 May 2025.
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
Platform 1 (south end)120 Stands
Platform 3 (middle) 16
Platform 4 (North End), 12 Stands
Platform 5, 40 Stands
- Storage Spaces
- 188
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- Leisure Lakes Bikes103 Penny StreetLancaster01524 844389lancaster@leisure-lakes.comwww.leisurelakesbikes.com
- Additional Notes
- 120 stands by platform 1 (120 spaces) 8 hoops on platfrom 3 (2 x cycles per hoop = 16 spaces) 6 hoops on platform 4 (2 x cycles per hoop = 12 spaces) 20 hoops on platform 5 (2 x cycles per hoop = 40 spaces)
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- Yes
- Car Park Operator
- Avanti West Coast
- Address
- Meeting House Lane Lancaster LA1 5NW
- Phone Number
- No
- Web Address
- Note
For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website.
Different rates apply to non rail users, please speak to a member of staff.
- Opening Hours
- Monday to Sunday - 24 hours
- Number of Spaces
- 165
- Daily Rate
- £12.50
- Weekly Rate
- No
- Monthly Rate
- £166.00
- 3 Monthly Rate
- £374.00
- Annual Rate
- £1,200.00
- Taxis
- Taxi rank can be found outside the entrance adjacent to platform 3.
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- Yes
- Airport
- No
- Ticket Office
- Ticket machines can be found in the ticket hall and on platform 3 Monday to Friday - 05:15 to 19:45 Saturday - 05:15 to 19:45 Sunday - 09:30 to 20:00
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Avanti West Coast
- Smart cards issued
- No
- Smart cards validated
- No
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Passenger Assist meeting point is opposite the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended. Monday to Friday - 04:50 to 23:30 Saturday - 04:50 to 23:30 Sunday - 08:00 to 22:45
- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- Yes
- Customer Services
There is one Customer Information points, situated on platform booking hall, however customers are encouraged to approach any member of station staff for information.
Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.
Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information
- Location for rail replacement services
- Pick Up / Drop Off at the bus stop outside the station rear entrance adjacent to platform 3.
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- Located on concourse Located by the ticket office
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- Shops
- News agent
- Toilets
The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.
Toilets are open while the station is open.
- Baby Changing facilities
- Yes
- National Key toilets
- The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.
- Showers
- No
- Trolleys
- Yes
- Tourist information office
- No
- Waiting Rooms
- Yes, located platform 4/5 and platform 3
- Seating
- Yes
- Staff help available opening times
- Passenger Assist meeting point is opposite the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended. Monday to Friday - 04:50 to 23:30 Saturday - 04:50 to 23:30 Sunday - 08:00 to 22:45
- Helpline Number
- 08000 158 123 (08000 158 124 Textphone)
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
Category A - This station has step-free access to all platforms
Lifts to All Platforms, accessible via taking the right hand entrance to the over bridge from the ticket office.
- Wheelchairs Available
- Yes