At a glance
Station Message
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- No
- Storage Location
- Platform 0 / 1
- Platform 6 / 8 behind the lift
- Platform 12 / 15
- Short stay car park
- Storage Spaces
- 92
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Additional Notes
- Limited wheel racks available on platform 12 / 15 and short stay car park.
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- Yes
- Car Park Operator
- APCOA Parking (UK) Limited
- Address
- - -
- Phone Number
- Primary telephone number: 0113 247 9238
- Web Address
- Note
- No
- Opening Hours
- Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Number of Spaces
- 305
- Daily Rate
- £23.00
- Taxis
- Hackney Taxi rank is located within the drop-off and Pick-up zone located in to Princes Square, outside the Aire Street station entrance.
- Accessible Taxis
- Taxi rank outside New Station Street entrance near the bus interchange.
- Impaired Mobility set down and pick up points available
Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance:
- CrossCountry 03448 110125
- East Midlands Railway - 08000 113323
- London North Eastern Railway - 03457 225 225
- Northern - 0800 1385560.
- TransPennine Express - 0800 107 2149
- Airport
- No
- Ticket Office
- Booking Hall Monday - 04:45 to 23:59 Tuesday - 04:45 to 23:59 Wednesday - 04:45 to 23:59 Thursday - 04:45 to 23:59 Friday - 04:45 to 23:59 Saturday - 04:45 to 23:59 Sunday - 06:45 to 22:30
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Network Rail
- Smart cards issued
- No
- Smart cards validated
- No
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
Journey Care assistance is available prior to travel via the relevant Train Operator:
Northern - **0800 138 5560** Customer services, Textphone 18001 03457 225 225 or using a Passenger Assistance Request form
London North Eastern Railway - 03457 225 225 Textphone - 18001 03457 225 225
CrossCountry - 0344 811 0125, textphone 0344 811 0126
East Midlands Railway - 0800 0113323, textphone 18001 03457 078051
TransPennine Express - 0800 107 2149, textphone 18001 0800 1072149
Monday to Sunday - 24 hours- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- No
- Customer Services
- No
- Location for rail replacement services
- Rail replacement services will be available from Wellington Street, which is located 60 meters from the City Square exit of the station.
- Left Luggage
- No
- Lost Luggage
- Monday to Sunday - 08:00 to 21:00
- Ticket Gates
- Yes
- CCTV
- Yes
- ATM Machine
- Located on the main concourse
- Bureau de Change
- No
- First Class Lounge
Location: In the booking hall
Tickets Accepted in London North Eastern Railway First Class Lounge:
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
- Any First Class Anytime ticket valid for travel on the LNER route
- Any LNER First Class packages
- First Advance (routed LNER & connections)
- LNER First Class Reader Offer (routed LNER & connections)
- LNER First Class Flat Fare (routed LNER & connections)
- LNER Rewards First Class Leisure Single (routed LNER & connections)
- LNER Self-Print First Class Upgrade voucher (routed LNER & connections)
- Inclusive Tour Tickets (eg. Superbreak)
- Weekend First
Restricted tickets: All First Class tickets valid only on other train operators.
Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges.
Facilities: Toilets, TV.
Refreshments: Complimentary: tea / coffee / hot chocolate / orange juice / water / biscuits.
Wi-Fi: Yes
Showers: No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- Main footbridge and New Station Street
- Post Box
- Yes
- Public Wi-Fi
- Shops
- Yes
- Toilets
- Baby changing facilities are located in the accessible toilet on platform 12 on the South Concourse
- Baby Changing facilities
- Baby Changing facilities are located in the Accessible Toilets on Platform 12 and on the South Concourse.
- National Key toilets
- Yes
- Showers
- No
- Trolleys
- Yes
- Tourist information office
- No
- Waiting Rooms
- Yes
- Seating
- Station seating on North and South Concourses. Waiting room on Platforms 0, 9 & 12. Open 05:00-23:00.
- Staff help available opening times
Journey Care assistance is available prior to travel via the relevant Train Operator:
Northern - **0800 138 5560** Customer services, Textphone 18001 03457 225 225 or using a Passenger Assistance Request form
London North Eastern Railway - 03457 225 225 Textphone - 18001 03457 225 225
CrossCountry - 0344 811 0125, textphone 0344 811 0126
East Midlands Railway - 0800 0113323, textphone 18001 03457 078051
TransPennine Express - 0800 107 2149, textphone 18001 0800 1072149
Monday to Sunday - 24 hours- Helpline Number
- If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
- Suitable for disabled passengers. Lifts or Level access to all platforms.
- Wheelchairs Available
- Yes