At a glance
Station Message
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
Located outside the Northbank station entrance.
Cycles are left at owners risk. Abandoned cycles may be removed.
- Storage Spaces
- 12
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- No
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- No
- Number of Spaces
- No
- Taxis
- Located outside the main entrance.
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- There is access to the station through the common entrance on Queen Victoria street. There is no dedicated parking but there is a taxi rank.
- Airport
- No
- Ticket Office
- Monday to Friday - 07:15 to 20:30 Saturday - 07:15 to 20:00 Sunday - 08:00 to 16:00
- Height Adjusted ticket office counter
- No
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Thameslink
- Smart cards issued
- Yes
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- Yes
- Top up Oyster cards
- Yes
- Staff help available opening times
- This station has level access between train and platform without assistance from staff. Monday to Sunday - 24 hours
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- The Assistance Meeting Point is by the Ticket Office.
- Customer Services
- No
- Location for rail replacement services
- Please click the link for details regarding the rail replacement bus location.
- Left Luggage
- No
- Lost Luggage
If you have lost something at a Thameslink station or onboard a Thameslink train, please visit the Thameslink Website and use the webform to register your lost item.
Some Thameslink trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
- London North Eastern Railway (LNER)
- Greater Anglia
- Transport for London including London Overground
- Southeastern
- Southern
- South Western Railway (for Wimbledon)
If you have found an item of lost property, please hand it in to a member of staff.
- Ticket Gates
- Yes
- CCTV
- Yes
- ATM Machine
- ATM located in ticket hall
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- There is no WIFI at this station. However, WIFI is available onboard some trains which serve this station. More information about onboard WIFI can be found on the Thameslink website.
- Shops
- Newsagent
- Toilets
- Located in the booking hall on the Northbank side.
- Baby Changing facilities
- No
- National Key toilets
- Accessible toilets at this station are accessed using a RADAR key.
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- No
- Seating
The platforms at this station are fully covered.
There are seats on all platforms.
- Staff help available opening times
- This station has level access between train and platform without assistance from staff. Monday to Sunday - 24 hours
- Helpline Number
- If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - customerservices@thameslinkrailway.com | Phone - 0800 058 2844 | Textphone - 0800 138 1018
- Helplines Opening times
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
- Ramp for train Access
- This station has level access between train and platform without assistance from staff.
- Step Free Access
This is a Category A station: This station has step-free access to all platforms.
The Assistance Meeting Point is by the Ticket Office.
- Wheelchairs Available
- Yes