At a glance
Station Message
The escalators currently are out of order between platforms 13 and 14 and the concourse at London Bridge station.
Some of the escalators serving platforms 7 and 8 are out of order at London Bridge station.
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- Located in Station Approach.
- Storage Spaces
- 200
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- Cycle hire is not available within the station. However it is available within close proximity to the station at Duke Street Hill.
- Car Park
- No
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- No
- Number of Spaces
- No
- Taxis
- Taxis are available from the taxi rank outside the main doors at the front of the station at upper level. Alternative taxi facilities are situated on Bermondsey Street at the junction with Tooley Street. Taxis are also available from St Thomas Street.
- Accessible Taxis
Taxis with ramps.
There is usually one available on the rank, but if not one can be ordered through taxi drivers or by phoning Computer Cabs and specifying a taxi equipped to take wheelchairs. Tel 020 7432 1404
- Impaired Mobility set down and pick up points available
Please contact customer services of the appropriate train operator or speak to a member of the station team who will be able to assist:
- Southern: 0800 138 1016 (textphone 0800 138 1018)- Southeastern: 0800 783 4524 (textphone 0800 783 4548)- Thameslink: 0800 058 2844 (textphone 0800 975 1052)
- Airport
- Direct connections for Gatwick Airport and Luton Airport
- Ticket Office
- The ticket office is located on the lower concourse. Monday to Friday - 04:45 to 01:00 Saturday - 04:45 to 01:00 Sunday - 05:25 to 01:00
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- All machines are too high for wheelchair users. Staff assistance is available.
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Network Rail
- Smart cards issued
- No
- Smart cards validated
- Yes
- Get Oyster cards here
- Yes
- Use Oyster pay as you go
- Yes
- Top up Oyster cards
- Yes
- Staff help available opening times
By booking through disabled travel or contacting any member of staff
Monday-Saturday 04:00-01:00Sunday 06:00-01:00
Monday to Sunday - 04:00 to 01:00- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- These are available on the main concourse.
- Customer Services
- Monday-Friday 08:00-21:00 Saturday 10:00-18:00 Sunday 10:00-18:00
- Location for rail replacement services
Replacement bus services are usually found at the Bus Station on London Bridge Street (Bus stop D).
However this is sometimes subject to change. Please check engineering posters or consult a member of staff.
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- `
- CCTV
- Yes
- ATM Machine
- ATMs are located on the lower and upper concourses, Western Arcade
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- Post Office located nearby
- Public Wi-Fi
- Yes
- Shops
- Various shops, cafes and restaurants, vending and photobooths available
- Toilets
The toilets can be located on the lower concourse.
A Changing Place facility is available for use by disabled passengers in London Bridge. The space has a height-adjustable adult-sized changing bench, hoist, shower facility, extra wide rolls of paper, and non-slip floors.
The facility is located on the on the upper concourse and can be accessed from an accessible lift on the lower concourse, at street level or via a lift on the London Underground.
If you, or a passenger you are accompanying, requires use of the Changing Place room, please speak to a member of staff, contact our control centre on 02072341108 or press one of our assistance help points throughout the station so we can help you gain access.
Changing Places is a campaign on behalf of people who are unable to use standard accessible toilets and are usually more spacious, fitted with advanced equipment and provide the user with a private, comfortable and hygienic space.
- Baby Changing facilities
- Female toilets,Male toilets
- National Key toilets
- Yes
- Showers
- No
- Trolleys
- No
- Tourist information office
- N/A
- Waiting Rooms
- The concourse and all platforms are partially or fully covered with a canopy.
- Seating
- Seating areas are available station wide.
- Staff help available opening times
By booking through disabled travel or contacting any member of staff
Monday-Saturday 04:00-01:00Sunday 06:00-01:00
Monday to Sunday - 04:00 to 01:00- Helpline Number
- If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
- Helplines Opening times
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
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Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel (Southern Railway) or Assisted Travel (Thameslink).
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Accessibility at the station - Southern or Accessibility at the station - Thameslink.
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- Ramp for train Access
- Yes
- Step Free Access
This is a Category A station. This station has step-free level access to all platforms via lifts.
The Assistance Meeting Point varies - please check with your operator.
- Wheelchairs Available
- Yes