London Kings Cross station

Station details

• Getting to and from the station

  Bicycle parking

  Yes

  Storage Sheltered

  Yes

  Storage Location

  Platforms 1, 8 & 9

  Storage Spaces

  204

  Storage CCTV

  Yes

  PlusBike (Cycle hire)

  No

  Car Park

  Yes

  Free of Charge

  No

  CCTV Coverage

  No

  Car Park Operator

  CP Plus

  Address

  - -

  Phone Number

  Primary telephone number: 0207 431 4001

  Web Address

  https://www.nationalrail.co.uk/

  Note

  No

  Opening Hours

  Monday to Friday - 05:00 to 01:36 Saturday - 05:00 to 01:11 Sunday - 05:00 to 01:36

  Number of Spaces

  322

  Taxis

  The taxi rank is situated on Pancras Road just outside of the station.

  Accessible Taxis

  Accessible taxis are located at the taxi rank situated on Pancras Road just outside of the station. The taxi rank is located outside the station on Pancras Road. There is a help point at the taxi rank that can be used to request disability assistance. All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair.

  Impaired Mobility set down and pick up points available

  There are 3 disabled spaces with 1 hour parking outside Kings Cross station on Pancras road. There is a help point here that can be used to request disability assistance from these spaces.

  There is a Disabled Meeting Point on the station concourse (near the Customer Information desk) where disabled passengers coming into the station can be picked up.

  Airport

  Connections from LUL available

• Ticket Buying and Collection

  Ticket Office

  In the Main Concourse opposite the shops Monday to Friday - 06:00 to 22:00 Saturday - 06:00 to 22:00 Sunday - 07:45 to 22:00

  Height Adjusted ticket office counter

  No

  Induction Loop

  Yes

  Ticket Machines

  Yes

  Accessible Ticket Machines

  One London North Eastern Railway machine inside the travel centre and one London North Eastern Railway machine outside the travel centre and are DDA compliant. There is a lowered ticket machine at this station.

  Collection of Pre-Purchased tickets

  Yes

  Penalty Fares

  Applicable Operators: Network Rail

  Smart cards issued

  No

  Smart cards validated

  No

  Get Oyster cards here

  No

  Use Oyster pay as you go

  Yes

  Top up Oyster cards

  Yes

• Staffing and General Services

  Staff help available opening times

  Help is available at the Rail Information Point in the centre of the concourse, station help points or from any member of staff.

  Disability assistance is available to and from platforms, the car park and the taxi rank. You can request this from the Kings Cross Information Point in the centre of the Main Concourse, station help points or from any member of staff.

  It is preferred if disabled assistance is booked 24hours in advance by using the following numbers of your relevant train operator:

  London North Eastern Railway - 03457 225 225 [Option 3 then Option 4] textphone 0800 975 1052 or you can complete the web form at www.lner.co.uk/customer-service/contact-us/assisted-travel/ Open Monday - Saturday 08:00-20:00, Sunday 10:00-20:00

  Hull Trains - FREEPHONE 0800 316 1323

  Grand Central - 08440 8110 072

  Great Northern - 0800 0582 844

  Monday to Friday - 05:00 to 01:36 Saturday - 05:00 to 00:36 Sunday - 05:30 to 01:36

  Passenger Information Systems available

  DepartureScreens ArrivalScreens Announcements

  Customer Help Points

  Customer help points are available at the platforms and at the taxi rank as well as using the rail information point at the centre of the main concourse.

  Customer Services

  Help is available at the Rail Information Point in the centre of the Main Concourse.

  Location for rail replacement services

  Lumo: Drop-off & Pick-up St Pancras Rd, left of Platform 9. Near station exit.

  Left Luggage

  Yes

  Lost Luggage

  Monday to Friday - 09:00 to 17:30

  Ticket Gates

  Yes there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.

  CCTV

  Yes

• Facilities

  ATM Machine

  Yes

  Bureau de Change

  Yes

  First Class Lounge

  Location: Next to Waitrose

  Tickets Accepted in LNER First Class Lounge:

  • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
  • Any First Class Anytime ticket valid for travel on the LNER route
  • Any LNER First Class packages
  • First Advance (routed LNER & connections)
  • LNER First Class Reader Offer (routed LNER & connections)
  • LNER First Class Flat Fare (routed LNER & connections)
  • LNER Rewards First Class Leisure Single (routed LNER & connections)
  • LNER Self-Print First Class Upgrade voucher (routed LNER & connections)
  • Inclusive Tour Tickets (eg. Superbreak)
  • Weekend First

  Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges

  Facilities: Toilets. TV. Air charge for mobile phones.

  Refreshments: Our first class lounges offer a selection of complimentary refreshments such as tea, coffee, water and various crisps and biscuits. Other items are also available to purchase through Lets Eat at Your Seat by scanning the QR code at your table taking you to the LEAYS portal where you will be able to purchase additional items.

  Wi-Fi: Yes

  Showers: No

  Internet Kiosk Available

  No

  Pay Phone

  Yes

  Accessible Public telephones

  Public telephones are available near the Euston Road entrance of the station.

  Post Box

  No

  Public Wi-Fi

  Find WiFi Hotspots around London Kings Cross station

  Shops

  Cafes, bars, kiosks, restaurants, delicatessens, confectioners, groceries, food and drink to eat in or take away. clothes, stationery, flowers, photo processing, mobile phones, bureau de change, shoe repairs, key cutting, Pharmacy and prescriptions, optician, fitness, health and beauty services.

  Toilets

  The toilets including accessible toilets are located next to platform 9. There also toilets on the Mezzanine Level.

  Baby Changing facilities

  Yes

  National Key toilets

  Accessible toilets are located next to platform 9 and can be operated by a radar key.

  Showers

  Yes

  Trolleys

  Yes

  Tourist information office

  No

  Waiting Rooms

  All platforms are partially or fully covered with a canopy. Monday to Friday - 06:00 to 23:30 Saturday - 06:00 to 22:30 Sunday - 07:45 to 23:30

  Seating

  No

• Accessibility and Mobility Access

  Staff help available opening times

  Help is available at the Rail Information Point in the centre of the concourse, station help points or from any member of staff.

  Disability assistance is available to and from platforms, the car park and the taxi rank. You can request this from the Kings Cross Information Point in the centre of the Main Concourse, station help points or from any member of staff.

  It is preferred if disabled assistance is booked 24hours in advance by using the following numbers of your relevant train operator:

  London North Eastern Railway - 03457 225 225 [Option 3 then Option 4] textphone 0800 975 1052 or you can complete the web form at www.lner.co.uk/customer-service/contact-us/assisted-travel/ Open Monday - Saturday 08:00-20:00, Sunday 10:00-20:00

  Hull Trains - FREEPHONE 0800 316 1323

  Grand Central - 08440 8110 072

  Great Northern - 0800 0582 844

  Monday to Friday - 05:00 to 01:36 Saturday - 05:00 to 00:36 Sunday - 05:30 to 01:36

  Helpline Number

  If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

  Helplines Opening times

  0800 022 3720

  Ramp for train Access

  Yes

  Step Free Access

  This is a Category A station. This station has step-free level access to all platforms.

  Lifts also provided between concourse up to the Mezzanine and down to the London Underground ticket hall.

  The Assistance Meeting Point varies - please check with your operator.

  Wheelchairs Available

  Yes