At a glance
Station Message
A major overhaul to the escalators is taking place at London Kings Cross. This means the escalators between the mezzanine footbridge and the platforms 6 and 7 are out of order until 5 December.
There is still step-free access available between the station concourse and all platforms.
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- Platforms 1, 8 & 9
- Storage Spaces
- 204
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- CP Plus
- Address
- - -
- Phone Number
- Primary telephone number: 0207 431 4001
- Web Address
- Note
- No
- Opening Hours
- Monday to Friday - 05:00 to 01:36 Saturday - 05:00 to 01:11 Sunday - 05:00 to 01:36
- Number of Spaces
- 322
- Taxis
- The taxi rank is situated on Pancras Road just outside of the station.
- Accessible Taxis
- Accessible taxis are located at the taxi rank situated on Pancras Road just outside of the station. The taxi rank is located outside the station on Pancras Road. There is a help point at the taxi rank that can be used to request disability assistance. All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair.
- Impaired Mobility set down and pick up points available
There are 3 disabled spaces with 1 hour parking outside Kings Cross station on Pancras road. There is a help point here that can be used to request disability assistance from these spaces.
There is a Disabled Meeting Point on the station concourse (near the Customer Information desk) where disabled passengers coming into the station can be picked up.
- Airport
- Connections from LUL available
- Ticket Office
- In the Main Concourse opposite the shops Monday to Friday - 06:00 to 22:00 Saturday - 06:00 to 22:00 Sunday - 07:45 to 22:00
- Height Adjusted ticket office counter
- No
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- One London North Eastern Railway machine inside the travel centre and one London North Eastern Railway machine outside the travel centre and are DDA compliant. There is a lowered ticket machine at this station.
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Network Rail
- Smart cards issued
- No
- Smart cards validated
- No
- Get Oyster cards here
- No
- Use Oyster pay as you go
- Yes
- Top up Oyster cards
- Yes
- Staff help available opening times
Help is available at the Rail Information Point in the centre of the concourse, station help points or from any member of staff.
Disability assistance is available to and from platforms, the car park and the taxi rank. You can request this from the Kings Cross Information Point in the centre of the Main Concourse, station help points or from any member of staff.
It is preferred if disabled assistance is booked 24hours in advance by using the following numbers of your relevant train operator:
London North Eastern Railway - 03457 225 225 [Option 3 then Option 4] textphone 0800 975 1052 or you can complete the web form at www.lner.co.uk/customer-service/contact-us/assisted-travel/ Open Monday - Saturday 08:00-20:00, Sunday 10:00-20:00
Hull Trains - FREEPHONE 0800 316 1323
Grand Central - 08440 8110 072
Great Northern - 0800 0582 844
Monday to Friday - 05:00 to 01:36 Saturday - 05:00 to 00:36 Sunday - 05:30 to 01:36- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- Customer help points are available at the platforms and at the taxi rank as well as using the rail information point at the centre of the main concourse.
- Customer Services
- Help is available at the Rail Information Point in the centre of the Main Concourse.
- Location for rail replacement services
- Lumo: Drop-off & Pick-up St Pancras Rd, left of Platform 9. Near station exit.
- Left Luggage
- No
- Lost Luggage
- Monday to Friday - 09:00 to 17:30
- Ticket Gates
- Yes there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.
- CCTV
- Yes
- ATM Machine
- Located on the main concourse
- Bureau de Change
- Yes
- First Class Lounge
Location: Next to Waitrose
Tickets Accepted in LNER First Class Lounge:
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
- Any First Class Anytime ticket valid for travel on the LNER route
- Any LNER First Class packages
- First Advance (routed LNER & connections)
- LNER First Class Reader Offer (routed LNER & connections)
- LNER First Class Flat Fare (routed LNER & connections)
- LNER Rewards First Class Leisure Single (routed LNER & connections)
- LNER Self-Print First Class Upgrade voucher (routed LNER & connections)
- Inclusive Tour Tickets (eg. Superbreak)
- Weekend First
Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges
Facilities: Toilets. TV. Air charge for mobile phones.
Refreshments: Our first class lounges offer a selection of complimentary refreshments such as tea, coffee, water and various crisps and biscuits. Other items are also available to purchase through Lets Eat at Your Seat by scanning the QR code at your table taking you to the LEAYS portal where you will be able to purchase additional items.
Wi-Fi: Yes
Showers: No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- Public telephones are available near the Euston Road entrance of the station.
- Post Box
- No
- Shops
- Cafes, bars, kiosks, restaurants, delicatessens, confectioners, groceries, food and drink to eat in or take away. clothes, stationery, flowers, photo processing, mobile phones, bureau de change, shoe repairs, key cutting, Pharmacy and prescriptions, optician, fitness, health and beauty services.
- Toilets
- The toilets including accessible toilets are located next to platform 9. There also toilets on the Mezzanine Level.
- Baby Changing facilities
- Yes
- National Key toilets
- Accessible toilets are located next to platform 9 and can be operated by a radar key.
- Showers
- Yes
- Trolleys
- Yes
- Tourist information office
- No
- Waiting Rooms
- All platforms are partially or fully covered with a canopy. Monday to Friday - 06:00 to 23:30 Saturday - 06:00 to 22:30 Sunday - 07:45 to 23:30
- Seating
- No
- Staff help available opening times
Help is available at the Rail Information Point in the centre of the concourse, station help points or from any member of staff.
Disability assistance is available to and from platforms, the car park and the taxi rank. You can request this from the Kings Cross Information Point in the centre of the Main Concourse, station help points or from any member of staff.
It is preferred if disabled assistance is booked 24hours in advance by using the following numbers of your relevant train operator:
London North Eastern Railway - 03457 225 225 [Option 3 then Option 4] textphone 0800 975 1052 or you can complete the web form at www.lner.co.uk/customer-service/contact-us/assisted-travel/ Open Monday - Saturday 08:00-20:00, Sunday 10:00-20:00
Hull Trains - FREEPHONE 0800 316 1323
Grand Central - 08440 8110 072
Great Northern - 0800 0582 844
Monday to Friday - 05:00 to 01:36 Saturday - 05:00 to 00:36 Sunday - 05:30 to 01:36- Helpline Number
- If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
- Helplines Opening times
- 0800 022 3720
- Ramp for train Access
- Yes
- Step Free Access
This is a Category A station. This station has step-free level access to all platforms.
Lifts also provided between concourse up to the Mezzanine and down to the London Underground ticket hall.
The Assistance Meeting Point varies - please check with your operator.
- Wheelchairs Available
- Yes