London Paddington train station | Departures, arrivals and tickets

At a glance

Station Message

The ticket office will have the following changes due to planned availability:

Saturday 31st October 06:10 - 21:00 Sunday 1 November - 07:40-21:00 Monday 2 November - 06:10-21:00 Tuesday 3 November - 06:10-21:00 Wednesday 4 November - 06:10-21:00 Thursday 5 November - 06:10-21:00 Friday 6 November - 06:10-21:00 Saturday 7 November - 06:10-21:00

Tickets can be bought from the ticket machine or digitally.

Please note, on the weekend of Saturday 28 and Sunday 29 November, only London Underground services will be operating to / from London Paddington station. For more information visit the Great Western Railway planned engineering page.

Travelling to / from London Paddington from Sunday 27 December 2026 to Sunday 3 January 2027?

No GWR trains can operate to / from London Paddington during this period – options are available to travel via London Euston, London Marylebone, London Waterloo or TfL services instead.

Departures and arrivals

Station details

Bicycle parking
No
Storage Sheltered
No
Storage Location
No
Storage Spaces
No
Storage CCTV
No
PlusBike (Cycle hire)
There are Santander hire cycles available near this station.
Car Park
Yes
Free of Charge
No
CCTV Coverage
Yes
Car Park Operator
APCOA Parking (UK) Limited
Address
APCOA Car Park Paddington Station W2 6AA
Phone Number
Primary telephone number: 0345 165 2030
Web Address
https://www.nationalrail.co.uk/
Note
No
Opening Hours
Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
Number of Spaces
152
Taxis
The taxi deck is situated above Platform 12 and is accessed via the concourse and platform 12, which has escalators and lifts to the upper level to the covered marshalled taxi rank. A queuing system is in operation. There is also a separate collection point for pre-booked taxis and a drop off point
Accessible Taxis
All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair. There is also a separate collection point for prebooked taxis also further away from the lifts.
Impaired Mobility set down and pick up points available
There is a staffed drop-off point at the Taxi Deck above Platform 12.
Mobility assistance is available from this point. It is preferred if this assistance is booked in advance on 0800 197 1329.
Opening Times
Monday - Friday 07:00 - 23:00
Saturday & Sunday 07:00 - 23:00.
Airport
Heathrow Express and Elizabeth line to Heathrow Airport
Ticket Office
Monday - 06:10 to 22:15 Tuesday - 06:10 to 22:15 Wednesday - 06:10 to 22:15 Thursday - 06:10 to 22:15 Friday - 06:10 to 22:15 Saturday - 06:10 to 22:15 Sunday - 07:00 to 22:15
Height Adjusted ticket office counter
No
Induction Loop
No
Ticket Machines
Yes
Accessible Ticket Machines
Yes
Collection of Pre-Purchased tickets
Yes
Penalty Fares
Applicable Operators: Great Western Railway, Heathrow Express, Elizabeth line, London Underground
Smart cards issued
No
Smart cards validated
No
Get Oyster cards here
No
Use Oyster pay as you go
Yes
Top up Oyster cards
Yes
Staff help available opening times
Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700.
Our Passenger Assistance meeting point is in our station reception area by Platform 9 and is open 7 days a week from 07:00 - 22:55. From 22:55 - 07:00, passengers requiring assistance can call the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 9 outside the Passenger Assist / Station Reception.
There are information and help points phones throughout the station, including platforms and Taxi ranks. They are large circular White and Yellow phones.
Monday to Sunday - 24 hours
Passenger Information Systems available
DepartureScreens ArrivalScreens Announcements
Customer Help Points
Yes
Customer Services
Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)
Location for rail replacement services
No
Left Luggage
No
Lost Luggage
Monday to Friday - 09:00 to 17:00
Ticket Gates
Platforms 1, 8 & 9 don't have ticket gates but all gates are wide have access
CCTV
Yes
ATM Machine
Located on concourse
Bureau de Change
No
First Class Lounge
Located
Platform 1.
Tickets Accepted
All First Class.
Facilities
The First Class lounge offers the choice of a modern, comfortable bar area or the traditional, Victorian feel lounge.
The modern extension has armchairs and tables with a bar offering complimentary refreshments. It also has workstations with access to the Internet.
There is a large screen TVs showing Sky News and also a departures board showing train times.
The Victorian lounge offers old world splendour and comfort, with large armchairs and soft lighting, making it the perfect area to relax.
There is also a pre-bookable conference room which can seat up to eight people. Call 0207 313 1109 for more information.
Refreshments
Bar offering complimentary refreshments.
Wi-Fi
Available.
Showers
No.
Concessions for Standard Class sleeper customers
Yes.
Internet Kiosk Available
No
Pay Phone
Yes
Accessible Public telephones
No
Post Box
No
Public Wi-Fi
Find WiFi Hotspots around London Paddington station
Shops
News agent Flower stall Shoe repairer Wide range of shops Mini supermarket Pharmacy Convenience store High street shops Off Licence Passport Photo Booth Vending machine
Toilets
Accessible toilets are located at station reception near Platform 9.
A Changing Places facility is located on Platform 12.
There are dedicated breastfeeding rooms / Parent & Baby rooms;
within the Ladies toilets on Platform 1
within the public toilets on Platform 12.
Baby Changing facilities
Yes
National Key toilets
Accessible toilets are located on Platform 9.
Showers
Yes
Trolleys
Yes
Tourist information office
No
Waiting Rooms
Platform 12 Monday to Friday - 07:00 to 22:00 Saturday - 07:00 to 22:00 Sunday - 07:00 to 22:00
Seating
Yes
Staff help available opening times
Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700.
Our Passenger Assistance meeting point is in our station reception area by Platform 9 and is open 7 days a week from 07:00 - 22:55. From 22:55 - 07:00, passengers requiring assistance can call the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 9 outside the Passenger Assist / Station Reception.
There are information and help points phones throughout the station, including platforms and Taxi ranks. They are large circular White and Yellow phones.
Monday to Sunday - 24 hours
Helpline Number
No
Helplines Opening times
No
Ramp for train Access
Yes
Step Free Access
Yes
Wheelchairs Available
Yes

London Paddington station

At a glance

Station Message

Departures and arrivals

Station details

Getting to and from the station

Ticket Buying and Collection

Staffing and General Services

Facilities

Accessibility and Mobility Access

At a glance

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Departures and arrivals

Station details

Getting to and from the station

Ticket Buying and Collection

Staffing and General Services

Facilities

Accessibility and Mobility Access

Station Message