London Paddington Train Station | Train Times

At a glance

Departures and arrivals

Time

Platform

Operator

Station details

Getting to and from the station

Bicycle parking

Yes

Storage Sheltered

Yes

Storage Location

On platform 8/9 and 10

Storage Spaces

682

Storage CCTV

Yes

PlusBike (Cycle hire)

There are Santander hire cycles available near this station.

Additional Notes

Spaces are available on platforms 8, 9, 10 & 11 for all station users.

Car Park

Yes

Free of Charge

No

CCTV Coverage

Yes

Car Park Operator

APCOA Parking (UK) Limited

Address

APCOA
Car Park
Paddington Station
W2 6AA

Phone Number

Primary telephone number: 0345 165 2030

Web Address

https://www.nationalrail.co.uk/

Note

No

Opening Hours

Monday to Friday – 24 hours
Saturday – 24 hours
Sunday – 24 hours

Number of Spaces

152

Daily Rate

N/A

Weekly Rate

N/A

Monthly Rate

N/A

3 Monthly Rate

N/A

Annual Rate

N/A

Taxis

The taxi deck is situated above Platform 12 and is accessed via the concourse and platform 12, which has escalators and lifts to the upper level to the covered marshalled taxi rank. A queuing system is in operation. There is also a separate collection point for pre-booked taxis and a drop off point

Accessible Taxis

All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair. There is also a separate collection point for prebooked taxis also further away from the lifts.

Impaired Mobility set down and pick up points available

There is a staffed drop-off point at the Taxi Deck above Platform 12.
Mobility assistance is available from this point. It is preferred if this assistance is bookedin advance on 0800 197 1329.
Opening Times
Monday - Friday 07:00 - 23:00
Saturday & Sunday 07:00 -23:00.

Airport

Heathrow Expressand Elizabeth lineto Heathrow Airport
Ticket Buying and Collection

Ticket Office

Monday – 24 hours
Tuesday – 24 hours
Wednesday – 24 hours
Thursday – 24 hours
Friday – 24 hours
Saturday – 24 hours
Sunday – 24 hours

Height Adjusted ticket office counter

No

Induction Loop

Yes

Ticket Machines

Yes

Accessible Ticket Machines

Yes

Collection of Pre-Purchased tickets

Yes

Penalty Fares

Applicable Operators: Great Western Railway, Elizabeth line

Smart cards issued

No

Smart cards validated

No

Get Oyster cards here

No

Use Oyster pay as you go

Yes

Top up Oyster cards

Yes
Staffing and General Services

Staff help available opening times

Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700.
Our Passenger Assistance meeting point is in our station reception area by Platform 1 and is open 7 days a week from 07:00 - 23:00. From 23:00 - 07:00, passengers requiring assistance cancall the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 1 outside the Passenger Assist / Station Reception and The Taxi Rank area.
There are information and help points phones throughout the station,including platforms and Taxi ranks. They are large circular White and Yellow phones.

Monday to Sunday – 24 hours

Passenger Information Systems available

DepartureScreens
Announcements
ArrivalScreens

Customer Help Points

Yes

Customer Services

Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)

Left Luggage

Yes

Lost Luggage

Monday to Friday – 09:00 to 17:30

Ticket Gates

Yes

CCTV

Yes
Facilities
ATM Machine

Located on concourse

Bureau de Change

No

First Class Lounge

Located
Platform 1.
Tickets Accepted
All First Class.
Facilities
The First Class lounge offers the choice of a modern, comfortable bar area or the traditional, Victorian feel lounge.
The modern extension has armchairs and tables with a bar offering complimentary refreshments. It also has workstations with access to the Internet.
There is a large screen TVs showing Sky News and also a departures board showing train times.
The Victorian lounge offers old world splendour and comfort, with large armchairs and soft lighting, making it the perfect area to relax.
There is also a pre-bookable conference room which can seat up to eight people. Call 0207 313 1109 for more information.
Refreshments
Bar offering complimentary refreshments.
Wi-Fi
Available.
Showers
No.
Concessions for Standard Class sleeper customers
Yes.

Monday to Friday – 05:00 to 23:30
Saturday – 05:00 to 21:00
Sunday – 10:00 to 23:30

Internet Kiosk Available

Monday to Friday – 24 hours
Saturday – 24 hours
Sunday – 24 hours

Pay Phone

Cards and coins

Accessible Public telephones

Main Concourse

Post Box

No

Public Wi-Fi

Find WiFi Hotspots around London Paddington station

Shops

News agent Flower stall Shoe repairer Wide range of shops Mini supermarket Pharmacy Convenience store High street shops Off Licence Passport Photo Booth
Toilets
Accessible toilets are located on Platforms' 1 and 12.
A Changing Places facility is located on Platform 12.
There are dedicated breastfeeding rooms / Parent & Baby rooms;
- within the Ladies toilets on Platform 1
- within the public toilets on Platform 12.
Baby Changing facilities

Yes

National Key toilets

Accessible toilets are located on Platforms 1 and 12.

Showers

Yes

Trolleys

Yes

Tourist information office

No

Waiting Rooms

Platform 12

Monday to Friday – 07:00 to 22:00
Saturday – 07:00 to 22:00
Sunday – 07:00 to 22:00

Seating

Yes
Accessibility and Mobility Access

Staff help available opening times

Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700.
Our Passenger Assistance meeting point is in our station reception area by Platform 1 and is open 7 days a week from 07:00 - 23:00. From 23:00 - 07:00, passengers requiring assistance cancall the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 1 outside the Passenger Assist / Station Reception and The Taxi Rank area.
There are information and help points phones throughout the station,including platforms and Taxi ranks. They are large circular White and Yellow phones.

Monday to Sunday – 24 hours

Helpline Number

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

Helplines Opening times

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Ramp for train Access

Yes

Step Free Access

Disabled passengers can access all areas of the station via lifts and escalators. There is level access to all platforms including access to the London Underground via lifts and escalators.
All exits in the station are able to be accessed by disabled passengers.

Wheelchairs Available

Yes

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London Paddington

At a glance

Station details

Getting to and from the station

Bicycle parking

Storage Sheltered

Storage Location

Storage Spaces

Storage CCTV

PlusBike (Cycle hire)

Additional Notes

Car Park

Free of Charge

CCTV Coverage

Car Park Operator

Address

Phone Number

Web Address

Note

Opening Hours

Number of Spaces

Daily Rate

Weekly Rate

Monthly Rate

3 Monthly Rate

Annual Rate

Taxis

Accessible Taxis

Impaired Mobility set down and pick up points available

Airport

Ticket Buying and Collection

Ticket Office

Height Adjusted ticket office counter

Induction Loop

Ticket Machines

Accessible Ticket Machines

Collection of Pre-Purchased tickets

Penalty Fares

Smart cards issued

Smart cards validated

Get Oyster cards here

Use Oyster pay as you go

Top up Oyster cards

Staffing and General Services

Staff help available opening times

Passenger Information Systems available

Customer Help Points

Customer Services

Left Luggage

Lost Luggage

Ticket Gates

CCTV

Facilities

ATM Machine

Bureau de Change

First Class Lounge

Internet Kiosk Available

Pay Phone

Accessible Public telephones

Post Box

Public Wi-Fi

Shops

Toilets

Baby Changing facilities

National Key toilets

Showers

Trolleys

Tourist information office

Waiting Rooms

Seating

Accessibility and Mobility Access

Staff help available opening times

Helpline Number

Helplines Opening times

Ramp for train Access

Step Free Access

Wheelchairs Available

Buy train tickets

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