At a glance
Station Message
Please be aware of the following at London St Pancras International station:
- The accessible toilets on Platform B are currently out of service
- An escalator renewal project is underway to improve reliability and the long-term performance of station facilities. Until mid-December, one escalator will be taken out of service at a time while these works are completed
- The first escalator affected is the up escalator from Platform A to the mezzanine level, which is currently unavailable
- Stairs and lifts remain available
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- Within car park
- Storage Spaces
- 180
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- Yes
- Car Park Operator
- St Pancras International Car Parking
- Address
- St Pancras International Car Park Pancras Road London N1C 4AG
- Phone Number
- Primary telephone number: 0333 320 3411
- Web Address
- Note
- No
- Opening Hours
- Monday to Sunday - 24 hours
- Number of Spaces
- 315
- Taxis
Midland Road: Currently the taxi pick up is located next to Thameslink station entrance. Soon a large covered queuing area will be available halfway along the lower concourse where passengers can wait for marshalled taxis.
Pancras Road: There are two taxi drop off areas in Pancras Road. One is situated halfway along the old Victorian brick built Barlow shed and is convenient for Eurostar passengers. The second is situated close to the main entrance in the new part of the station and is suitable for passengers travelling within the UK.
- Accessible Taxis
- Accessible taxis can be located on Midland Road and Pancras Road
- Impaired Mobility set down and pick up points available
A clearly marked passenger drop off zone is located on Pancras Road which runs parallel to London St Pancras International Station. Blue badge holders may wait for 5 minutes here.
The drop off zone leads directly to the Eurostar departures.
There is also a drop up point on this road next to this for other passengers with 2 minutes waiting.
- Airport
Heathrow Airport: There is a direct journey to Heathrow Airport, using the Piccadilly Line. Journey time is under an hour.
The quickest transfer from St Pancras to Heathrow Airport is to catch the Heathrow Express from London Paddington to Heathrow Airport.
Gatwick Airport: St Pancras offers a direct route from St Pancras to Gatwick Airport from Platform A.
Stansted Airport: The fastest option is to take Victoria Line to Tottenham Hale and change for the Stansted Express train. Journey time, approximately one hour.
Luton Airport: The Luton Airport Express service departs from St Pancras to Luton Airport Parkway, with connections on the Luton DART to London Luton Airport. A regular Thameslink service also departs St Pancras to Luton Airport Parkway.
- Ticket Office
- On the station concourse Monday to Friday - 05:45 to 23:15 Saturday - 06:00 to 23:15 Sunday - 07:15 to 23:15
- Height Adjusted ticket office counter
- Height adjustable ticket counter is only available at East Midlands ticket office.
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Network Rail High Speed, Southeastern, London Underground, Eurostar, Thameslink, East Midlands Railway
- Smart cards issued
- Yes
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- Yes
- Top up Oyster cards
- Yes
- Staff help available opening times
- Available from Thameslink and East Midlands Railway help desks as well as station help points and station staff. For mobility assistance or to prebook assistance at London St Pancras please ring 0207 8437688. There is a disability meet point in front of the Main Entrance at London St Pancras International. There is station help points around the station and also station staff who can be identified in blue outfits. Monday to Sunday - 24 hours
- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- Yes there is help available at the Thameslink and East Midlands Railway help desks. For mobility assistance or to prebook assistance at London St Pancras please ring 0207 8437688. There is a disability meet point in front of the Main Entrance at London St Pancras International. There is station help points around the station and also station staff who can be identified in blue outfits.
- Customer Services
Platforms 1-4 and 11-13, along with the domestic departures areas are managed by Network Rail High Speed.
Platforms 5-10 and the international departures areas are managed by Eurostar.
Platforms A and B and the areas on the low level part of St Pancras, are managed by Network Rail.
- Location for rail replacement services
- No
- Left Luggage
- Yes
- Lost Luggage
- Monday to Friday - 09:00 to 17:30
- Ticket Gates
- Yes, there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.. The ticket gates at Eurostar are not automatic but are operated by station staff. There is wide gate access available to all platforms.
- CCTV
- Yes
- ATM Machine
- Yes
- Bureau de Change
- Yes
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Shops
- Yes
- Toilets
- Yes
- Baby Changing facilities
- Yes
- National Key toilets
- There are two accessible toilets in this station that are operated by a radar key. One is next to Eurostar arrivals. Toilet attendants are available too.
- Showers
- No
- Trolleys
- Yes
- Tourist information office
- No
- Waiting Rooms
- All platforms are partially or fully covered with a canopy. The Thameslink platforms are underground.
- Seating
- No
- Staff help available opening times
- Available from Thameslink and East Midlands Railway help desks as well as station help points and station staff. For mobility assistance or to prebook assistance at London St Pancras please ring 0207 8437688. There is a disability meet point in front of the Main Entrance at London St Pancras International. There is station help points around the station and also station staff who can be identified in blue outfits. Monday to Sunday - 24 hours
- Helpline Number
- If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
- Helplines Opening times
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
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Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Accessibility at the station - Thameslink.
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- Ramp for train Access
- Yes
- Step Free Access
This is a Category A station. This station has step-free level access to all platforms via lifts. The station entrances are located at street level and provide level access to the lower concourse. There are three lifts on the main concourse to take passengers to and from the upper level UK train platforms and the Rendezvous.
The Assistance Meeting Point varies - please check with your operator.
- Wheelchairs Available
- Yes