At a glance
Station Message
From Monday 17 August, until Friday 11 September inclusive Southwark underground station will be closed between 09:45 & 16:15 on weekdays.
This is do allow development work to take place above the station.
For the Jubilee line, you will need to use Waterloo Underground station instead.
Station details
- Bicycle parking
- No
- Storage Sheltered
- No
- Storage Location
- No
- Storage Spaces
- 0
- Storage CCTV
- No
- PlusBike (Cycle hire)
- No
- Car Park
- No
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- No
- Number of Spaces
- No
- Taxis
- No
- Accessible Taxis
- Accessible Black Cabs are available from the taxi rank adjacent to the Cab Road exit from Waterloo Main station.
- Impaired Mobility set down and pick up points available
- No
- Airport
- No
- Ticket Office
- Yes
- Height Adjusted ticket office counter
- No
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- On overbridge from Waterloo Main station
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Southeastern
- Smart cards issued
- No
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- Yes
- Top up Oyster cards
- Yes
- Staff help available opening times
- Yes
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- On platforms and overbridge
- Customer Services
- This station has Secure station accreditation - For more information contact 0345 322 7021
- Location for rail replacement services
- Bus alighting point in Sandell Street.
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- Yes
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- Public telephones are not wheelchair accessible
- Post Box
- No
- Shops
- newspapers
- Toilets
- Platform B and C - Available during staffing hours
- Baby Changing facilities
- Only available when staff present
- National Key toilets
- Platforms B and C - Available during staffing hours. This toilet is stoma friendly
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- Heated waiting room on Platform B and C Only available when staff present
- Seating
- Yes
- Staff help available opening times
- Yes
- Helpline Number
- 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
- Helplines Opening times
- Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point is the Southeastern gateline as you enter London Waterloo East from Waterloo Main station. This is located on the upper level of the station, or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
- Ramp for train Access
- Yes
- Step Free Access
This is a category B1 station. Step free access to Waterloo East is only through use of lift at Waterloo Main. Ramps access to the platforms is steep. There is no ticket office. Full ticket office facilities available in Waterloo Main station.
There is an entrance from Southwark underground station but this involves either steps or an escalator.
There is also a step only access available from the Sandall Street entrance onto the overbridge connection between Waterloo East and Waterloo main stations.
Taxis and direct road access only available from Waterloo main station which is connected via ramps and an overbridge to Waterloo East station.
- Wheelchairs Available
- Yes