London Waterloo East station

Station details

• Getting to and from the station

  Bicycle parking

  No

  Storage Sheltered

  No

  Storage Location

  No

  Storage Spaces

  0

  Storage CCTV

  No

  PlusBike (Cycle hire)

  No

  Car Park

  No

  Free of Charge

  No

  CCTV Coverage

  No

  Car Park Operator

  No

  Address

  No

  Phone Number

  No

  Web Address

  No

  Note

  No

  Opening Hours

  No

  Number of Spaces

  No

  Taxis

  No

  Accessible Taxis

  Accessible Black Cabs are available from the taxi rank adjacent to the Cab Road exit from Waterloo Main station.

  Impaired Mobility set down and pick up points available

  No

  Airport

  No

• Ticket Buying and Collection

  Ticket Office

  Yes

  Height Adjusted ticket office counter

  No

  Induction Loop

  Yes

  Ticket Machines

  Yes

  Accessible Ticket Machines

  On overbridge from Waterloo Main station

  Collection of Pre-Purchased tickets

  Yes

  Penalty Fares

  Applicable Operators: Southeastern

  Smart cards issued

  No

  Smart cards validated

  Yes

  Get Oyster cards here

  No

  Use Oyster pay as you go

  Yes

  Top up Oyster cards

  Yes

• Staffing and General Services

  Staff help available opening times

  Yes

  Passenger Information Systems available

  DepartureScreens Announcements

  Customer Help Points

  On platforms and overbridge

  Customer Services

  This station has Secure station accreditation - For more information contact 0345 322 7021

  Location for rail replacement services

  Bus alighting point in Sandell Street.

  Left Luggage

  No

  Lost Luggage

  Yes

  Ticket Gates

  Yes

  CCTV

  Yes

• Facilities

  ATM Machine

  No

  Bureau de Change

  No

  First Class Lounge

  No

  Internet Kiosk Available

  No

  Pay Phone

  Yes

  Accessible Public telephones

  Public telephones are not wheelchair accessible

  Post Box

  No

  Public Wi-Fi

  Find WiFi Hotspots around London Waterloo East station

  Shops

  newspapers

  Toilets

  Platform B and C - Available during staffing hours

  Baby Changing facilities

  Only available when staff present

  National Key toilets

  Platforms B and C - Available during staffing hours. This toilet is stoma friendly

  Showers

  No

  Trolleys

  No

  Tourist information office

  No

  Waiting Rooms

  Heated waiting room on Platform B and C Only available when staff present

  Seating

  Yes

• Accessibility and Mobility Access

  Staff help available opening times

  Yes

  Helpline Number

  0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

  Helplines Opening times

  Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point is the Southeastern gateline as you enter London Waterloo East from Waterloo Main station. This is located on the upper level of the station, or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

  Ramp for train Access

  Yes

  Step Free Access

  Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to Waterloo East is only through use of lift at Waterloo Main. Ramps access to the platforms is steep. There is no ticket office. Full ticket office facilities available in Waterloo Main station.

  There is an entrance from Southwark underground station but this involves either steps or an escalator.

  There is also a step only access available from the Sandall Street entrance onto the overbridge connection between Waterloo East and Waterloo main stations.

  Taxis and direct road access only available from Waterloo main station which is connected via ramps and an overbridge to Waterloo East station.

  Wheelchairs Available

  Yes