At a glance
Station Message
All toilets are out of order at Merthyr Vale station.
Data unavailable
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- No
- Storage Location
- Cycle parking is in two locations. 3 Sheffield Stands providing space for up to 6 bikes are located at the southern end of the southbound (Cardiff direction) platform. 3 Sheffield Stands providing space for up to 6 bikes are located at the southern end of the northbound (Merthyr Tydfil direction) platform.
- Storage Spaces
- 12
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- No
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- No
- Number of Spaces
- No
- Taxis
- No
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- No
- Airport
- No
- Ticket Office
- No
- Height Adjusted ticket office counter
- No
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Transport for Wales
- Smart cards issued
- No
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- Yes
- Customer Services
- Contact our Customer Relations team directly via the Transport for Wales Website.
- Location for rail replacement services
The rail replacement bus stops are:
Towards Merthyr - Local bus stop on Cardiff Road, just past the turning for Wesley Place
Towards Radyr - Local bus stop on Cardiff Road, opposite Car Wash
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- Shops
- No
- Toilets
- To access the toilet, you ll need to press the assistance/ intercom button. This will notify a member of staff in the Control Centre to unlock the door for you. Once unlocked, the button will illuminate, allowing you to push it to open the door.
- Baby Changing facilities
- No
- National Key toilets
- No
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- No
- Seating
- Yes
- Staff help available opening times
- There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
- Helpline Number
- 03333 211202
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
Category B2.
Step free access via ramps to Platform 1 (to Cardiff) and to Platform 2 (to Merthyr Tydfil).
Access between the platforms is via the roadbridge on Station Square.
- Wheelchairs Available
- No