At a glance
Station Message
At Northallerton station, there is no step-free access available to platform 1, and the lifts serving platform 2 are also out of order. Platform 2 can still be accessed via the main car park (not the ticket office side).
If you require step-free access to or from this station, road transport will be provided to and from the nearest accessible station to help you complete your journey. Please speak to station staff or request Passenger Assist on 0800 022 3720.
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- 2 Tier Stands located outside the ticket office.
- Storage Spaces
- 72
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- Yes
- Car Park Operator
- TransPennine Express
- Address
- - -
- Phone Number
- Primary telephone number: 01895 262 122
- Web Address
- Note
- No
- Opening Hours
- Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Number of Spaces
- 272
- Daily Rate
- £6.80
- Weekly Rate
- £30.00
- Monthly Rate
- £90.00
- 3 Monthly Rate
- £230.00
- Annual Rate
- £690.00
- Taxis
- The nearest taxi rank is adjacent to the ticket office.
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- Yes
- Airport
- No
- Ticket Office
- The ticket office is located by the main car park and not on the station platforms. Monday to Friday - 05:30 to 18:30 Saturday - 05:30 to 18:30 Sunday - 09:00 to 18:30
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: TransPennine Express
- Smart cards issued
- Yes
- Smart cards validated
- No
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Monday to Friday - 05:30 to 18:30 Saturday - 05:30 to 18:30 Sunday - 09:00 to 18:30
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- Help Points are available on both platforms and adjacent to the Ticket Office to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
- Customer Services
- To speak to a member of our team, please call: 0345 600 1671.
- Location for rail replacement services
- Replacement buses depart from bus stops on Boroughbridge Road.
- Left Luggage
- No
- Lost Luggage
- No
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- Shops
- No
- Toilets
- The toilets are located in the station building.
- Baby Changing facilities
- Yes
- National Key toilets
- The accessible toilets are located in the station building, these toilets don't require a radar key.
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- Heated waiting rooms are available on both platforms.
- Seating
- Yes
- Staff help available opening times
- Monday to Friday - 05:30 to 18:30 Saturday - 05:30 to 18:30 Sunday - 09:00 to 18:30
- Helpline Number
- 0800 107 2149
- Helplines Opening times
Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Ticket Office no less than 20 minutes prior to the departure time of their train.
Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.
Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.
- Ramp for train Access
- Yes
- Step Free Access
This station is category A. Step free access is provided from the station entrance to all platforms. Lifts are used to provide level access to the subway and both platforms. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
Please be aware that some platforms at this station have no or only partial tactile paving on the platform edge.
- Wheelchairs Available
- Yes