At a glance
Station Message
Ticket Office hours
The ticket office will have the following changes to planned availability: Monday 16 November - 0715-1600 Tuesday 17 November - 0715-1600 Thursday 19 November - 0715-1600 Tickets can be bought from the ticket machine or digitally.
Please note there is no access to customer toilets outside of opening hours.
Data unavailable
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- No
- Storage Location
- Platform 1
- Storage Spaces
- 4
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- Yes
- Free of Charge
- Yes
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Number of Spaces
- 25
- Taxis
- No
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- Yes
- Airport
- Find out more about links from GWR stations to airports.
- Ticket Office
- Monday to Friday - 07:00 to 14:30 Saturday - 08:00 to 14:30 Sunday - Closed
- Height Adjusted ticket office counter
- No
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Great Western Railway
- Smart cards issued
- Yes
- Smart cards validated
- No
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Meeting point: Ticket Office. Monday to Friday - 07:20 to 14:10 Saturday - Closed Sunday - Closed
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- Yes
- Customer Services
- Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
- Location for rail replacement services
- Bus stops on main road.
- Left Luggage
- No
- Lost Luggage
- Whether you ve lost something on one of our trains or at a station, we ll do our best to find it for you. Once we ve got your details, we ll start looking. Although it can take up to a week for things to reach us. Register your lost item here
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- Connect to "GWR Free Station WiFi"
- Shops
- No
- Toilets
- Yes
- Baby Changing facilities
- No
- National Key toilets
- No
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- On Platform 2 & 3 Monday to Friday - 07:20 to 14:10 Saturday - 07:20 to 14:10 Sunday - Closed
- Seating
- Yes
- Staff help available opening times
- Meeting point: Ticket Office. Monday to Friday - 07:20 to 14:10 Saturday - Closed Sunday - Closed
- Helpline Number
- 08001 971 329 or 18001 0800 197 1329 (Textphone)
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
- Step Free Category B3 - This station has a degree of step free access but only to Platform 1 southbound services (towards Penzance) all remaining platforms can only be accessed via a step bridge. The platforms for the Newquay branch and for stations towards London Paddington, are from platforms with no step free access.
- Wheelchairs Available
- Yes