At a glance
Station Message
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- Alongside station entrance and adjacent to BTP office
- Storage Spaces
- 458
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- London North Eastern Railway
- Address
- - -
- Phone Number
- No
- Web Address
- Note
- No
- Opening Hours
- No
- Number of Spaces
- 731
- Daily Rate
- £20.00
- Weekly Rate
- £60.00
- Monthly Rate
- £228.00
- 3 Monthly Rate
- No
- Annual Rate
- £2,090.00
- Taxis
Taxis are available, whilst services run, there is also a private hire firm situated at the station.
Peterborough Taxis: 01733 777 000
- Accessible Taxis
- Outside station plus we can book by phone
- Impaired Mobility set down and pick up points available
- Yes
- Airport
- No
- Ticket Office
- In Travel Centre and on concourse. Monday to Friday - 06:00 to 20:00 Saturday - 06:00 to 20:00 Sunday - 08:00 to 20:00
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: LNER
- Smart cards issued
- Yes
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station. Monday - 04:00 to 00:30 Tuesday - 04:00 to 00:30 Wednesday - 04:00 to 00:30 Thursday - 04:00 to 00:30 Friday - 04:00 to 00:30 Saturday - 04:00 to 00:30 Sunday - 06:00 to 00:30
- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- But there is a floorwalker in reception, a CIP by the entrance also
- Customer Services
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
- Location for rail replacement services
- Rail Replacement Coaches leave from the station entrance.
- Left Luggage
- No
- Lost Luggage
- Monday to Friday - 09:00 to 16:00
- Ticket Gates
- Yes
- CCTV
- Yes
- ATM Machine
- Yes
- Bureau de Change
- No
- First Class Lounge
- The First Class Lounge For LNER customers is located in the Great Northern Hotel directly opposite the station.
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- Located at the front of the station
- Public Wi-Fi
- Shops
- Yes
- Toilets
- The toilets are located on Platform 1 and between Platforms 4 and 5. The National key toilets are located on Platforms 1 ; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Services Office on Platform 1. Toilet opening hours are at all times that the station is open.
- Baby Changing facilities
- Yes
- National Key toilets
- Yes
- Showers
- No
- Trolleys
- Yes
- Tourist information office
- No
- Waiting Rooms
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
- Seating
- Yes
- Staff help available opening times
- When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station. Monday - 04:00 to 00:30 Tuesday - 04:00 to 00:30 Wednesday - 04:00 to 00:30 Thursday - 04:00 to 00:30 Friday - 04:00 to 00:30 Saturday - 04:00 to 00:30 Sunday - 06:00 to 00:30
- Helpline Number
- 03457 225 225 or 18001 03457 225 225 (Text relay service)
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Steps and lifts are available for access to all 7 platforms. Ticket Office and Car Park are step free.
Peterborough has a RNIB Map for All located outside the main entrance to the right of the doors.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
- Wheelchairs Available
- Yes