At a glance
Station Message
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Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- 5 Sheffield stands offering parking for up to 10 bicycles are situated on platform 1 (eastbound direction)
- Storage Spaces
- 10
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- There are no cycle hire facilities at this station.
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- Denbighshire County Council
- Address
- -PO Box 62 -Ruthin LL15 9AZ
- Phone Number
- Primary telephone number: 01824 706000
- Note
1 hour: 1
3 hours: 2
- Opening Hours
- Monday to Sunday - 24 hours All Bank Holidays - 24 hours
- Number of Spaces
- 38
- Daily Rate
- £7.00
- Taxis
- No
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- Yes
- Airport
- No
- Ticket Office
- Booking hall Monday - 06:20 to 19:30 Tuesday - 06:20 to 19:30 Wednesday - 06:20 to 19:30 Thursday - 06:20 to 19:30 Friday - 06:20 to 19:30 Saturday - 06:20 to 19:30 Sunday - 09:10 to 16:40
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- The ticket machine(s) take cash, and major debit and credit cards. They have touchscreen controls.
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Transport for Wales
- Smart cards issued
- No
- Smart cards validated
- No
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
Help Points available - Location: Alongside lift doors at both platform and bridge level
Induction Loop availability: Induction Loops in Help Points, at Ticket Office window and Customer Information window.
Monday - 06:15 to 21:05 Tuesday - 06:15 to 21:05 Wednesday - 06:15 to 21:05 Thursday - 06:15 to 21:05 Friday - 06:15 to 21:05 Saturday - 06:15 to 21:05 Sunday - 09:05 to 16:50- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- Please advise station staff at the Booking Office or the Customer Services office on Platform 1 during opening hours upon arrival.
- Customer Services
- Contact our Customer Relations team directly via the Transport for Wales Website.
- Location for rail replacement services
- The rail replacement bus stop is at Bay 6 in the adjoining bay station.
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- There are wide aisle gates available.
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- Shops
- No
- Toilets
- The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key.
- Baby Changing facilities
- Yes
- National Key toilets
- The National key toilets are located on Platform 1; these toilets are operated by a radar key.
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- Internal waiting area in the main concourse on platform 1 near the barriers Monday - 06:10 to 19:30 Tuesday - 06:10 to 19:30 Wednesday - 06:10 to 19:30 Thursday - 06:10 to 19:30 Friday - 06:10 to 19:30 Saturday - 06:10 to 19:30 Sunday - 09:10 to 16:40
- Seating
- Yes
- Staff help available opening times
Help Points available - Location: Alongside lift doors at both platform and bridge level
Induction Loop availability: Induction Loops in Help Points, at Ticket Office window and Customer Information window.
Monday - 06:15 to 21:05 Tuesday - 06:15 to 21:05 Wednesday - 06:15 to 21:05 Thursday - 06:15 to 21:05 Friday - 06:15 to 21:05 Saturday - 06:15 to 21:05 Sunday - 09:05 to 16:50- Helpline Number
- 03333 211202
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
Category A.
Step free access to Platform 1 (to Chester).
Step free access to Platform 2 (to Holyhead) via a footbridge with lifts.
- Wheelchairs Available
- Yes