At a glance
Station Message
All toilets are currently out of order at Richmond station.
Data unavailable
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
The following cycle parking options are available at this station: Sheffield stands / pods - 124 spaces
Sheffield stands for adapted cycles - 12 spaces Two-tier racks - 680 spaces
- Storage Spaces
- 816
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
Cycle hire shop on station.
Monday and Tuesday 0900 - 1800
Wednesday CLOSED
Thursday 1100 - 1900
Friday 0900 - 1800
Saturday 0900 - 1700
Sunday 1000 - 1700
- Additional Notes
Cycle storage is available in the following locations: Richmond Cycle Hub (in station car park): Ground floor: 80 spaces + 12 spaces for adapted / cargo bikes. Cycle maintenance point available. First floor: 290 spaces Second floor: 322 spaces Cycle racks in station car park: 72 spaces Cycle racks in station, adjacent to booking hall: 40 spaces
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- Yes
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- No
- Number of Spaces
- 55
- Daily Rate
- £20.00
- Weekly Rate
- £79.80
- Taxis
- No
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- No
- Airport
- No
- Ticket Office
- In the booking hall and on the lower station concourse Monday to Friday - 06:15 to 21:45 Saturday - 06:15 to 21:45 Sunday - 07:15 to 21:30
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: South Western Railway
- Smart cards issued
- Yes
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- Yes
- Top up Oyster cards
- Yes
- Staff help available opening times
- Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Passenger Information Systems available
- DepartureScreens
- Customer Help Points
- Help points are available on all platforms
- Customer Services
- Please contact our Customer Service Centre on 0345 6000 650
- Location for rail replacement services
- Opposite station on Kew Road (A307) bus stop Z
- Left Luggage
- No
- Lost Luggage
- Monday to Friday - 07:30 to 19:00 Weekend - Closed All Bank Holidays - Closed
- Ticket Gates
- Wide aisle ticket gate available.
- CCTV
- Yes
- ATM Machine
- Yes
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- Yes
- Public Wi-Fi
- Find WiFi Hotspots around Richmond station
- Shops
- Yes
- Toilets
- The toilets are located in the platform level Concourse area. The National key toilets are located at the platform level Concourse area; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.
- Baby Changing facilities
- No
- National Key toilets
- Yes
- Showers
- No
- Trolleys
- No
- Tourist information office
- Booking Hall
- Waiting Rooms
- Heated waiting room on Platform 1. Seating is compliant with code of practice.
- Seating
- Yes
- Staff help available opening times
- Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Helpline Number
- 0800 5282100
- Helplines Opening times
- Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
- Ramp for train Access
- Yes
- Step Free Access
- Step-free category A Station - This station has step-free access to all platforms.
- Wheelchairs Available
- Yes