At a glance
Station Message
Saturday 6 December - No platform assistance or waiting room available and ticket office will be open 0730-1530.
Sunday 7 December - Ticket office will close at 1500.
Monday 8, Friday 12 and Saturday 13 December - No platform assistance or waiting room available.
Station details
- Bicycle parking
- No
- Storage Sheltered
- No
- Storage Location
- No
- Storage Spaces
- 0
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- No
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- No
- Number of Spaces
- No
- Taxis
- Taxi Rank. Ryde Taxis - 01983 811111 Jet Cars - 01983 566566
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- No
- Airport
- No
- Ticket Office
Ticket office is located on platform 1.
A Ticket Vending Machine is located in the booking hall.
Monday - 05:25 to 19:00 Tuesday - 06:10 to 19:00 Wednesday - 06:10 to 19:00 Thursday - 06:10 to 19:00 Friday - 06:10 to 19:00 Saturday - 06:15 to 17:15 Sunday - 07:30 to 18:00- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- no
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Island Line
- Smart cards issued
- Yes
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- No
- Passenger Information Systems available
- DepartureScreens
- Customer Help Points
- Yes
- Customer Services
- Please contact our Customer Services Department on 0345 6000 650
- Location for rail replacement services
During planned engineering work and unplanned disruption, rail replacement buses will use the following bus stops
To Ryde Pier Head: a shuttle bus will operate from the 20 minutes bay near the entrance to the pier.
To Ryde St Johns Road, Brading, Sandown, Lake and Shanklin: from Bus Stand D in the Bus Station.
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- Yes
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- Shops
- No
- Toilets
- No
- Baby Changing facilities
- Within the accessible toilets
- National Key toilets
- In the booking hall.
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- Monday to Friday - 09:00 to 16:00 Saturday - 09:00 to 17:00 Sunday - 10:15 to 15:00
- Seating
- Yes
- Staff help available opening times
- No
- Helpline Number
- No
- Helplines Opening times
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.
Meeting point for assistance - Assisted Boarding Point on platforms.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.
- Ramp for train Access
- Yes
- Step Free Access
Step-free access category A.
There is step-free access to the platform via a short (3.3m) ramp (1:13 gradient).
- Wheelchairs Available
- Yes