At a glance
Station Message
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- No
- Storage Location
- car park
- Storage Spaces
- 16
- Storage CCTV
- No
- PlusBike (Cycle hire)
- No
- Additional Notes
- Cycle Racks in car park
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- Note
- No
- Opening Hours
- Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Number of Spaces
- 110
- Daily Rate
- £2.00
- Weekly Rate
- £10.00
- Monthly Rate
- £30.00
- 3 Monthly Rate
- £90.00
- Annual Rate
- £340.00
- Taxis
- No
- Accessible Taxis
- Ryde Taxis - 01983 811111
- Impaired Mobility set down and pick up points available
- Yes
- Airport
- No
- Ticket Office
- No
- Height Adjusted ticket office counter
- No
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- no
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Island Line
- Smart cards issued
- No
- Smart cards validated
- No
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- No
- Passenger Information Systems available
- No
- Customer Help Points
- Yes
- Customer Services
- Please contact our Customer Services Department on 0345 6000 650
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Shops
- No
- Toilets
- Separate male and female toilets are located on Platform 2 in the station building. Toilets are open Monday to Friday - 08:00 - 16:00.
- Baby Changing facilities
- No
- National Key toilets
- No
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- Waiting area is the lobby to the ladies' toilets in the station building. Area is not heated. Seating complies with Code of Practice. Monday to Friday - 08:00 to 16:00 Weekend - Closed
- Seating
- Yes
- Staff help available opening times
- No
- Helpline Number
- No
- Helplines Opening times
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.
Meeting point for assistance - Assisted Boarding Point on platforms.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.
- Ramp for train Access
- Yes
- Step Free Access
Step-free access category B3. Some step-free access, may be in one direction only - please check details.
There is step-free access to Platform 1 (for trains towards Ryde Pier Head and ferry to Portsmouth).
Access to Platforms 2 and 3 (towards Shanklin) is via footbridge only (29 steps each side)
This station does not have any Customer Information Screens or a PA system to announce train services from this station.
- Wheelchairs Available
- No