South Bank train station | Departures, arrivals and tickets

At a glance

Station Message

Platform 2 is closed - eastbound service (towards Saltburn) are unable to call

There is an unsafe footbridge at South Bank which means that trains are currently unable to call at platform 2 at this station. Trains running from Middlesbrough towards Saltburn will not call at South Bank.

To assist customers to complete their journey, a shuttle bus has been provided between Middlesbrough, South Bank and Redcar Central, in this direction only.

Customers at South Bank travelling towards Saltburn should board the shuttle bus and then connect at Redcar Central for Northern services towards Saltburn, or catch a train service to Middlesbrough, and then board a return train service for stations to Saltburn. Trains in the opposite direction from Redcar Central towards Middlesbrough are able to run normally.

Departures and arrivals

Station details

Bicycle parking
Yes
Storage Sheltered
No
Storage Location
Station entrance
Storage Spaces
2
Storage CCTV
Yes
PlusBike (Cycle hire)
Not available at this station.
Additional Notes
There are stands available at the station. Stands are free of charge
Car Park
No
Free of Charge
No
CCTV Coverage
No
Car Park Operator
No
Address
No
Phone Number
No
Web Address
No
Note
No
Opening Hours
No
Number of Spaces
No
Taxis
https://www.northernrailway.co.uk/tickets/cab4you
Accessible Taxis
No
Impaired Mobility set down and pick up points available
No designated area is provided. The station front may be used for set down purposes.
Airport
No
Ticket Office
Yes
Height Adjusted ticket office counter
No
Induction Loop
Yes
Ticket Machines
No
Accessible Ticket Machines
No
Collection of Pre-Purchased tickets
No
Penalty Fares
Applicable Operators: Northern
Smart cards issued
No
Smart cards validated
No
Get Oyster cards here
No
Use Oyster pay as you go
No
Top up Oyster cards
No
Staff help available opening times
No
Passenger Information Systems available
Announcements
Customer Help Points
No
Customer Services
08002006060
Location for rail replacement services
Rail replacement services pick up/drop off at the bus stops on Normandy Road, adjacent to ASDA. Bus stop 'B' ASDA side towards Middlesbrough and bus stop 'A' opposite ASDA towards Redcar/Saltburn.
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Left Luggage
No
Lost Luggage
Monday to Sunday - 07:00 to 22:00
Ticket Gates
No
CCTV
Yes
ATM Machine
No
Bureau de Change
No
First Class Lounge
No
Internet Kiosk Available
No
Pay Phone
Yes
Accessible Public telephones
No
Post Box
No
Public Wi-Fi
Find WiFi Hotspots around South Bank station
Shops
No
Toilets
No
Baby Changing facilities
No
National Key toilets
No
Showers
No
Trolleys
No
Tourist information office
No
Waiting Rooms
No waiting rooms available at the station. Shelters provided on platform 1.
Seating
No
Staff help available opening times
No
Helpline Number
0800 138 5560 text relay 18001 0800 138 5560
Helplines Opening times
Assistance is provided by the conductor at this station, please wait on the platform for the train to arrive.
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Boarding ramps are carried on all of our trains.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Ramp for train Access
Yes
Step Free Access
Category B Station
Station is unstaffed
Access for disabled passengers to platform 1 (Middlesbrough) from Normanby Road is accessible. However access to the platform 2 (Saltburn) is via a footbridge so is not suitable for wheelchair users.
To find our more about travelling around this station, please see the 360 map click here
Wheelchairs Available
No

South Bank station

At a glance

Station Message

Departures and arrivals

Station details

Getting to and from the station

Ticket Buying and Collection

Staffing and General Services

Facilities

Accessibility and Mobility Access

At a glance

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Departures and arrivals

Station details

Getting to and from the station

Ticket Buying and Collection

Staffing and General Services

Facilities

Accessibility and Mobility Access

Station Message