At a glance
Station Message
All toilets on platform 1 are closed until further notice for essential repairs. The accessible toilet remains open. Alternative toilets are available on platform 4.
Data unavailable
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
Platform 1 - 200 spaces
Platform 4 - 44 spaces
Outside Platform 1 entrance - A new bike hut with 140 two tier spaces
- Storage Spaces
- 392
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- Located on north side on Blechynden Terrace, and on south side alongside taxi rank. Operated by Voi. For more information: Voi | E-scooters for hire in Southampton
- Additional Notes
- There is partial CCTV coverage of the Cycle Storage Area.
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- Yes
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- No
- Number of Spaces
- 182
- Daily Rate
- £7.90
- Weekly Rate
- £31.50
- Monthly Rate
- £111.30
- 3 Monthly Rate
- £333.90
- Annual Rate
- £1,113.00
- Taxis
- Yes outside Platform 1 exit
- Accessible Taxis
- Yes
- Impaired Mobility set down and pick up points available
- No
- Airport
- No
- Ticket Office
- In main entrance and both booking halls Monday to Friday - 05:40 to 20:45 Saturday - 06:00 to 20:45 Sunday - 06:30 to 20:45
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: South Western Railway
- Smart cards issued
- Yes
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- The station is staffed 24 hours a day. Monday - 04:30 to 02:00 Tuesday - 04:30 to 02:00 Wednesday - 04:30 to 02:00 Thursday - 04:30 to 02:00 Friday - 04:30 to 02:00 Saturday - 04:30 to 02:00 Sunday - 05:30 to 01:00
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- Help points are available on all platforms
- Customer Services
- Please contact our Customer Service Centre on 0345 6000 650
- Location for rail replacement services
- Rail replacement bus service goes from the north side (Blechynden Terrace) during engineering works. Overnight onward transport goes from the south side (West Quay side).
- Left Luggage
- No
- Lost Luggage
- Monday to Friday - 07:30 to 19:00 Weekend - Closed All Bank Holidays - Closed
- Ticket Gates
- Yes
- CCTV
- Yes
- ATM Machine
- Station front - Platform 1 side
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- Outside Platform 1 entrance
- Shops
- Yes
- Toilets
- The toilets are located in the Waiting Rooms on Platforms 1 and 4. The National key toilets are located on Platforms 1 and 4; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.
- Baby Changing facilities
- Separate baby changing room located adjacent to toilets on Platform 4, off waiting room.
- National Key toilets
- Yes
- Showers
- No
- Trolleys
- Yes
- Tourist information office
- No
- Waiting Rooms
- All platforms. Waiting rooms are heated and seating complies with Code of Practice.
- Seating
- Yes
- Staff help available opening times
- The station is staffed 24 hours a day. Monday - 04:30 to 02:00 Tuesday - 04:30 to 02:00 Wednesday - 04:30 to 02:00 Thursday - 04:30 to 02:00 Friday - 04:30 to 02:00 Saturday - 04:30 to 02:00 Sunday - 05:30 to 01:00
- Helpline Number
- 0800 5282100
- Helplines Opening times
- Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
- Ramp for train Access
- Yes
- Step Free Access
- Step-free category A Station - This station has step-free access to all platforms.
- Wheelchairs Available
- Yes