At a glance
Station Message
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- Station Way & Ridgmont Road
- Storage Spaces
- 1150
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- Yes
- Car Park Operator
- APCOA Parking UK
- Address
- No
- Phone Number
- Primary telephone number: 01895 262122
- Web Address
- Note
- No
- Opening Hours
- Monday to Sunday - 24 hours
- Number of Spaces
- 606
- Taxis
- Yes
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- At the front of the station and in the station car park.
- Airport
- No
- Ticket Office
- Monday to Friday - 05:45 to 22:00 Saturday - 06:45 to 21:15 Sunday - 07:30 to 21:45
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Thameslink
- Smart cards issued
- Yes
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Monday to Sunday - 24 hours
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- Yes
- Customer Services
- No
- Location for rail replacement services
- Please click the link for details regarding the rail replacement bus location.
- Left Luggage
- No
- Lost Luggage
- Monday to Sunday - 24 hours
- Ticket Gates
- Yes
- CCTV
- Yes
- ATM Machine
- ATM located in station entrance
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- Post box available at station entrance
- Public Wi-Fi
- Shops
- Yes
- Toilets
- Toilets, including accessible toilets are available on platform 1 and platform 4.
- Baby Changing facilities
- Yes
- National Key toilets
- Accessible toilets at this station are accessed using a RADAR key.
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- There is a heated waiting area on each platform.
- Seating
- Yes
- Staff help available opening times
- Monday to Sunday - 24 hours
- Helpline Number
- If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - customerservices@thameslinkrailway.com | Phone - 0800 058 2844 | Textphone - 0800 138 1018
- Helplines Opening times
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
- Ramp for train Access
- A staff-operated ramp is required for step-free access between train and platform at this station.
- Step Free Access
This is a Category A station: This station has step-free access to all platforms.
Assistance Meeting Point is the Ticket Office
- Wheelchairs Available
- Yes