Stonegate station

Stonegate station
Peartree Hill
near Stonegate
East Sussex
TN5 7ER

At a glance

Departures and arrivals

Station details

Bicycle parking
Yes
Storage Sheltered
Yes
Storage Location
outside station entrance
Storage Spaces
14
Storage CCTV
No
PlusBike (Cycle hire)
No
Additional Notes
You may leave your cycle in the rack provided however you do so at your own risk.
Car Park
Yes
Free of Charge
No
CCTV Coverage
Yes
Car Park Operator
APCOA Parking
Address
No
Phone Number
Primary telephone number: 0330 333 9232
Web Address
https://www.nationalrail.co.uk/
Note
From 5th March 2023 - new off peak evening rate (after 18:00) - 2.50
Opening Hours
Monday to Friday - 24 hours
Number of Spaces
145
Daily Rate
£6.20
Weekly Rate
£27.40
Monthly Rate
£99.20
3 Monthly Rate
£302.70
Annual Rate
£1,045.00
Taxis
No
Accessible Taxis
Accessible taxis are available to book
Impaired Mobility set down and pick up points available
No
Airport
No
Ticket Office
On way in to access trains Monday to Friday - 06:00 to 12:40 Saturday - Closed Sunday - Closed
Height Adjusted ticket office counter
No
Induction Loop
Yes
Ticket Machines
Yes
Accessible Ticket Machines
by entrance to platform 2
Collection of Pre-Purchased tickets
Yes
Penalty Fares
Applicable Operators: Southeastern
Smart cards issued
Yes
Smart cards validated
No
Get Oyster cards here
No
Use Oyster pay as you go
No
Top up Oyster cards
No
Staff help available opening times
Monday to Friday - 06:00 to 12:00 Saturday - Closed Sunday - Closed
Passenger Information Systems available
DepartureScreens Announcements
Customer Help Points
On platform
Customer Services
This station has Secure station accreditation - For more information contact 0345 322 7021
Location for rail replacement services
Buses normally depart from the top of the station car park, but because not all buses can manoeuvre in, we advise that you wait by the car park entrance (what 3 words: mush.builder.pumpkin).
Left Luggage
No
Lost Luggage
Yes
Ticket Gates
No
CCTV
Yes
ATM Machine
No
Bureau de Change
No
First Class Lounge
No
Internet Kiosk Available
No
Pay Phone
Yes
Accessible Public telephones
Public telephones are not wheelchair accessible
Post Box
No
Public Wi-Fi
Find WiFi Hotspots around Stonegate station
Shops
No
Toilets
Booking hall- Available during staffing hours
Baby Changing facilities
No
National Key toilets
No
Showers
No
Trolleys
No
Tourist information office
No
Waiting Rooms
Heated waiting area in booking hall only available when staff are present
Seating
Yes
Staff help available opening times
Monday to Friday - 06:00 to 12:00 Saturday - Closed Sunday - Closed
Helpline Number
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Helplines Opening times
Assistance navigating through the station and getting on and off trains (by ramp if required - although only limited step free access at this station ) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you. Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Ramp for train Access
Yes
Step Free Access
Category B3. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Step free access to platform 2 for services away from London via the side entrance path. There is no step free access to Platform 1. No step free access to platform 1 for services towards London. No step free interchange between platforms. Stepped access between platforms via station footbridge.
Wheelchairs Available
No