At a glance
Station Message
The lifts will be out of order between platforms 2, 3 and the concourse for refurbishment until mid-June. Customers requiring the lift are advised to use the alternative station exit at the country end of platforms 2 and 3.
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- Within car park and alongside station entrance
- Storage Spaces
- 66
- Storage CCTV
- No
- PlusBike (Cycle hire)
- No
- Additional Notes
- You may leave your cycle in the rack provided however you do so at your own risk.
- Car Park
- No
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- No
- Number of Spaces
- No
- Daily Rate
- No
- Weekly Rate
- No
- Monthly Rate
- No
- 3 Monthly Rate
- No
- Annual Rate
- No
- Taxis
- Taxis are available from the Westfield Shopping Centre entrance.
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- Yes
- Airport
- No
- Ticket Office
- On way in to access trains Monday to Friday - 06:15 to 22:00 Saturday - 06:15 to 22:00 Sunday - 09:30 to 17:30
- Height Adjusted ticket office counter
- There are standing height and wheelchair height ticket counters available.
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- booking hall
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Network Rail
- Smart cards issued
- Yes
- Smart cards validated
- Yes
- Get Oyster cards here
- Yes
- Use Oyster pay as you go
- Yes
- Top up Oyster cards
- Yes
- Staff help available opening times
- Assistance/Help available from station staff from First to Last trains. Monday to Sunday - 24 hours
- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- On platform
- Customer Services
- 0345 322 7021
- Location for rail replacement services
- Station Forecourt
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- Yes
- CCTV
- Yes
- ATM Machine
- Yes
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- No
- Shops
- WH Smiths
- Toilets
- Booking Hall
- Baby Changing facilities
- Yes
- National Key toilets
- Booking Hall
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- on platform
- Seating
- Yes
- Staff help available opening times
- Assistance/Help available from station staff from First to Last trains. Monday to Sunday - 24 hours
- Helpline Number
- If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
- Step free access to all platforms via lifts.Pedestrian access to the international station from the regional station either via Westfield shopping centre or the roadway to the second entrance.
- Wheelchairs Available
- Yes
Data unavailable