At a glance
Station Message
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station.
The lifts will be out of order between platform 2 and station entry/exit from at Surrey Quays station.
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- No
- Storage Location
- Station entrance
- Storage Spaces
- 5
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- No
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- No
- Number of Spaces
- No
- Taxis
- No
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- No
- Airport
- Connections at Shadwell via Docklands Light Railway to/from London City Airport
- Ticket Office
- Monday to Friday - 07:00 to 10:00 Weekend - Closed
- Height Adjusted ticket office counter
- No
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: London Overground
- Smart cards issued
- No
- Smart cards validated
- Yes
- Get Oyster cards here
- Yes
- Use Oyster pay as you go
- Yes
- Top up Oyster cards
- Yes
- Staff help available opening times
- Monday to Friday - 05:34 to 00:48 Saturday - 24 hours Sunday - 24 hours
- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- In booking hall and on platforms
- Customer Services
- No
- Location for rail replacement services
Use bus stop H in Deal Porters Way for southbound services to New Cross/New Cross Gate (Service X)
Use bus stop S in Rotherhithe Old Road for northbound services to Dalston Junction/Dalston Kingsland (Service X)
Use bus stop S in Rotherhithe Old Road for southbound services to Clapham Junction (Service M)
- Left Luggage
- No
- Lost Luggage
- No
- Ticket Gates
- Yes
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- Post Office located nearby
- Public Wi-Fi
- No
- Shops
- High street shops
- Toilets
- No
- Baby Changing facilities
- No
- National Key toilets
- No
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- No
- Seating
- Seats on both platforms
- Staff help available opening times
- Monday to Friday - 05:34 to 00:48 Saturday - 24 hours Sunday - 24 hours
- Helpline Number
- 0343 222 1234
- Helplines Opening times
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
- Ramp for train Access
- No
- Step Free Access
Booking Hall only. This station is not a step free station
Information on how London Overground is improving accessibility can be found at https://tfl.gov.uk/modes/london-overground/improving-london-overground
- Wheelchairs Available
- No