At a glance
Station Message
The lifts are currently out of order at Sutton Coldfield station.
If you might need extra help to re-arrange your travel plans because of this, please get in touch with West Midlands Railway by phone on Freephone 0800 024 8998 or Next Generation Text: 18001 0800 024 8998.
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- No
- Storage Location
- lockers on the Lichfield platform and the stands are in the booking hall
- Storage Spaces
- 14
- Storage CCTV
- No
- PlusBike (Cycle hire)
- No
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- Transport for West Midlands
- Address
- - -
- Phone Number
- No
- Web Address
- Note
Season ticket holders are allowed to park free of charge on production of their rail season ticket to the on duty parking warden deployed on the car park.
Customers who wish to purchase a single/return ticket rail ticket are entitled to a 0.65 discount off their fare. However, to obtain this discount customers must place their parking ticket issued by the warden in their car window and present the tear off slip to the ticket office at the time of purchase.
- Opening Hours
- Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Number of Spaces
- 337
- Daily Rate
- £1.30
- Taxis
- Sutton Radio 0121 311 1113 Parkers 0121 355 6969
- Accessible Taxis
- Accessible taxis are not available
- Impaired Mobility set down and pick up points available
- Possible in station car park or forecourt.
- Airport
- No
- Ticket Office
- Ticket Vending Machines are located on Platforms 1 and 2. Monday - 06:00 to 19:00 Tuesday - 06:00 to 19:00 Wednesday - 06:00 to 19:00 Thursday - 06:00 to 19:00 Friday - 06:00 to 20:00 Saturday - 08:00 to 20:00 Sunday - 09:00 to 17:00
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- A Ticket Vending Machine is located on Platform 2.
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: LNR & WMR
- Smart cards issued
- No
- Smart cards validated
- No
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train. Monday - 06:00 to 19:00 Tuesday - 06:00 to 19:00 Wednesday - 06:00 to 19:00 Thursday - 06:00 to 19:00 Friday - 06:00 to 20:00 Saturday - 08:00 to 20:00 Sunday - 09:00 to 17:00
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- On both platforms.
- Customer Services
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Sutton Coldfield is accredited by the Secure Station Scheme**
- Location for rail replacement services
Rail replacement vehicles will operate from the car park at the front of the station.
Please check your destination before boarding.
Please click here for walking directions from the station to the rail replacement bus stop.
Please click here for a directional video to the rail replacement bus stop.
- Left Luggage
- No
- Lost Luggage
- No
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- Public telephones are not accessible
- Post Box
- No
- Shops
- No
- Toilets
- N/A
- Baby Changing facilities
- No
- National Key toilets
- N/A
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- Monday to Friday - 06:00 to 13:30
- Seating
- Yes
- Staff help available opening times
- This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train. Monday - 06:00 to 19:00 Tuesday - 06:00 to 19:00 Wednesday - 06:00 to 19:00 Thursday - 06:00 to 19:00 Friday - 06:00 to 20:00 Saturday - 08:00 to 20:00 Sunday - 09:00 to 17:00
- Helpline Number
- 0800 0248998
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during available opening times. When station staff aren't available, the assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train.
- Wheelchairs Available
- Wheelchairs are not available at this station