At a glance
Station Message
The lifts are out of order between platform 4 and the footbridge at Sutton Surrey station.
This affects Southern services to / from Epsom Downs. Please speak to station staff for further assistance
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- No
- Storage Location
Located beside the main entrance.
Cycles are left at owners risk. Abandoned cycles may be removed.
- Storage Spaces
- 142
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Additional Notes
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- Yes
- Car Park Operator
- APCOA Parking UK
- Address
- No
- Phone Number
- Primary telephone number: 01895 262122 Alternate public telephone number: 0345 222 7262
- Web Address
- Note
- No
- Opening Hours
- Monday to Sunday - 24 hours
- Number of Spaces
- 205
- Taxis
- Taxi rank is outside the main entrance.
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- Located at the front and side of the station
- Airport
- No
- Ticket Office
- Monday to Friday - 06:00 to 21:00 Saturday - 06:00 to 21:00 Sunday - 07:10 to 21:00
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Southern, Thameslink
- Smart cards issued
- Yes
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- Yes
- Top up Oyster cards
- Yes
- Staff help available opening times
- Staffed from first to last train every day
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- The Assistance Meeting Point is on platforms 2 and 3.
- Customer Services
- No
- Location for rail replacement services
- Please click the link for details regarding the rail replacement bus location.
- Left Luggage
- No
- Lost Luggage
If you have lost something at a Southern station or onboard a Southern train, please visit the Southern website and use the webform to register your lost item.
Some Southern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
- Thameslink
- South Western Railway
- Southeastern
- Transport for London including London Overground
- London North Western Railway
If you have found an item of lost property, please hand it in to a member of staff.
- Ticket Gates
- Yes
- CCTV
- Yes
- ATM Machine
- Yes
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Southern website.
- Shops
- A small convenience store is located on the concourse.
- Toilets
Toilets are located on Platform 1 and on Platform 2/3.
The platform 2/3 facility is also a Changing Place facility. This provides a changing bench, hoist, height-adjustable sink, and non-slip floors.
Changing Places is a campaign on behalf of people who are unable to use standard accessible toilets and are usually more spacious, fitted with advanced equipment, and provide the user with a private, comfortable and hygienic space.
- Baby Changing facilities
- No
- National Key toilets
- Yes
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- There are heated waiting areas on the platforms during staffed hours.
- Seating
- Yes
- Staff help available opening times
- Staffed from first to last train every day
- Helpline Number
For help with planning your journey, or to book assistance, please contact our assisted travel helpline on:
- Phone - 0800 138 1016
- Textphone - 0800 138 1018
- Helplines Opening times
Staff are available at this station from the first to last trains of the day, for providing assistance getting on and off the train and assisting around the station and platforms. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
- Ramp for train Access
- A staff-operated ramp is required for step-free access between train and platform at this station.
- Step Free Access
- This is a Category A station: This station has step-free access to all platforms.
- Wheelchairs Available
- No