At a glance
Station Message
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- There are three cycle stands next to the station entrance, and a further 32 sheltered cycle parking spaces are located between the station entrance and the footbridge steps.
- Storage Spaces
- 38
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- National Car Parks Ltd
- Address
- No
- Phone Number
- Primary telephone number: 0345 050 7080
- Note
- No
- Opening Hours
- Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Number of Spaces
- 65
- Daily Rate
- £6.30
- Weekly Rate
- £25.00
- Monthly Rate
- £115.00
- 3 Monthly Rate
- £330.00
- Annual Rate
- £1,145.00
- Taxis
- No
- Accessible Taxis
- Details of nearest taxis are shown on station information poster
- Impaired Mobility set down and pick up points available
- No
- Airport
- No
- Ticket Office
- No
- Height Adjusted ticket office counter
- No
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Please note, in order to prevent any antisocial behaviour we are not accepting cash payments at this station's ticket machines until further notice.
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Greater Anglia
- Smart cards issued
- No
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
What assistance is available for customers using this station?
- Board and alight
- Ramp assistance (although please be aware that this station has no step free access)
- Luggage (on and off train only)
- Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
- By speaking with a member of station staff
- By calling 0345 600 7245 (option 4)
- By selecting the help button on the ticket machine at this station
- By using one of the two Help Points at this station
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
Help points can be found at the following location(s):
- At the entrance to the station and adjacent to the accessible car parking bays, fixed to the brick wall
- Platform 1 - At the bottom of the footbridge steps, fixed to the brick wall on the outside of the waiting room
- Customer Services
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Location for rail replacement services
- Rail replacement bus services pick up and drop off at the entrance to the station carpark.
- Left Luggage
- No
- Lost Luggage
- Monday to Sunday - 24 hours All Bank Holidays - 24 hours
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- Yes
- Shops
- No
- Toilets
- The toilets are located in the station building next to the former signal box, with male toilets accessed from Platform 1 and female toilets accessed from Platform 2.
- Baby Changing facilities
- No
- National Key toilets
- No
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- The main waiting room is directly opposite the bottom of the footbridge steps that lead to / from Platforms 1 and 2. Another waiting room is located next to the female toilets on Platform 2. Monday to Friday - 06:30 to 21:30
- Seating
- Yes
- Staff help available opening times
Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
What assistance is available for customers using this station?
- Board and alight
- Ramp assistance (although please be aware that this station has no step free access)
- Luggage (on and off train only)
- Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
- By speaking with a member of station staff
- By calling 0345 600 7245 (option 4)
- By selecting the help button on the ticket machine at this station
- By using one of the two Help Points at this station
- Helpline Number
- 0800 028 28 78
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
Thorpe-le-Soken station has no step free access. Interchange between trains here is possible if assistance is requested either on board or is pre-booked, however passengers arriving at the station who wish to travel on Greater Anglia train services are required to cross to the two platforms via a stepped footbridge. Mobility impaired passengers or those with heavy luggage are therefore advised to travel from Clacton-on-Sea or Kirby Cross stations.
This station is a category C station according to ORR station classification system. https://www.orr.gov.uk/media/10955
- Wheelchairs Available
- Yes