At a glance
Station Message
The lifts are out of order between platform 1 and the ticket hall at Tilbury Town station. For step free access to and from platform 1 use the Hairpin Bridge country side of the stations, or the 99 bus (free for holders of paper tickets only).
Data unavailable
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- No
- Storage Location
- Outside station entrance to platforms 1 & 2
- Storage Spaces
- 8
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- No
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- No
- Number of Spaces
- No
- Taxis
- No
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- Outside station entrance to platforms 1 & 2
- Airport
- No
- Ticket Office
- Monday to Friday - 05:30 to 19:15 Saturday - 06:15 to 19:30 Sunday - 08:15 to 16:15
- Height Adjusted ticket office counter
- Customer Service Staff
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: c2c
- Smart cards issued
- No
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Monday to Friday - 05:45 to 20:30 Saturday - 06:15 to 20:30 Sunday - 07:15 to 16:30
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- Yes
- Customer Services
Monday - Friday, 08:00 - 20:00
Saturday, Sunday, Public Holidays 09:00 - 16:00.
Closed Christmas Day and Boxing Day
0345 744 4422 (option 3, followed by option 3)
contact@c2crail.net
- Location for rail replacement services
c2c Rail Replacement outside the front of the Platform 2 Entrance on Dock Road
- Buses to Grays/London at Bus Stop B, across the road (W3W ///bride.noble.brings)
- Buses to Pitsea/Southend at Bus Stop A, in front of the Station Entrance (W3W ///toast.groom.caring)
- Left Luggage
- No
- Lost Luggage
- Monday to Friday - 08:00 to 20:00 Weekend - 09:00 to 16:00 All Bank Holidays - 09:00 to 16:00
- Ticket Gates
- Yes
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Shops
- No
- Toilets
The Accessible toilets are located on Platform 1.
The National key toilets can be accessed from the front of station; these toilets are operated by a RADAR key.
- Baby Changing facilities
- No
- National Key toilets
- Access from the front of station. This can be accessed using a radar key.
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- No
- Seating
- No
- Staff help available opening times
- Monday to Friday - 05:45 to 20:30 Saturday - 06:15 to 20:30 Sunday - 07:15 to 16:30
- Helpline Number
- 03457 44 44 22
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
- Lifts are available from street level to both platforms
- Wheelchairs Available
- No