At a glance
Station Message
Travelling to Cardiff, Valleys, and Vale of Glamorgan stations after Monster Jam on Saturday 16 May?
You'll need to travel from Cardiff Queen Street instead.
Data unavailable
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- No
- Storage Location
- 6 Sheffield stands providing for parking for 12 bicycles are located on the southbound (Cardiff direction) platform. A further 6 Sheffield stands providing parking for 12 bicycles are located by the station entrance to the northbound (Pontypridd direction) platform
- Storage Spaces
- 24
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- Yes
- Free of Charge
- Yes
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- No
- Phone Number
- Primary telephone number: 03333211202
- Note
- No
- Opening Hours
- Monday to Sunday - 24 hours All Bank Holidays - 24 hours
- Number of Spaces
- 114
- Taxis
- No
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- Yes
- Airport
- No
- Ticket Office
- On the Cardiff-bound platform. Monday to Friday - 06:00 to 18:00 Saturday - 08:00 to 14:30 Sunday - Closed
- Height Adjusted ticket office counter
- Located on the Cardiff bound platform via Park Street entrance and accessed via ramp steeper than 1:12.
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Located on the Cardiff bound platform via Park Street entrance and accessed via ramp steeper than 1:12.
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Transport for Wales
- Smart cards issued
- No
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- If requiring passenger assist please see the conductor on the train. For other queries please see station staff during ticket office hours.
- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- Yes
- Customer Services
- Contact our Customer Relations team directly via the Transport for Wales Website.
- Location for rail replacement services
- The rail replacement bus stop is at the station entrance on Park St, near the junction with Castle St.
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- end of car park past roundabout 100yds
- Post Box
- No
- Public Wi-Fi
- Shops
- No
- Toilets
- Station toilets are opening during Ticket Office opening hours.
- Baby Changing facilities
- No
- National Key toilets
- No
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- Monday to Friday - 06:00 to 18:00 Saturday - 08:00 to 14:30
- Seating
- Yes
- Staff help available opening times
- If requiring passenger assist please see the conductor on the train. For other queries please see station staff during ticket office hours.
- Helpline Number
- 03333 211202
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
Category B2.
Step free access to Platform 1 (to Cardiff) however the ramp from Park Street has a steep gradient.
Step free access to Platform 2 (to Pontypridd) from the car park.
Access between the platforms is via a footbridge with steps.
- Wheelchairs Available
- No