At a glance
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- car park, Platform 1& outside station
- Storage Spaces
- 118
- Storage CCTV
- No
- PlusBike (Cycle hire)
- No
- Additional Notes
- You may leave your cycle in the rack provided however you do so at your own risk.
- Car Park
- No
- Free of Charge
- No
- CCTV Coverage
- Yes
- Car Park Operator
- APCOA Parking
- Address
- No
- Phone Number
- Primary telephone number: 0330 333 9232
- Note
- Annual season holders only
- Opening Hours
- No
- Number of Spaces
- 0
- Daily Rate
- £8.00
- Weekly Rate
- £34.50
- Monthly Rate
- £121.20
- 3 Monthly Rate
- £361.60
- Annual Rate
- £1,297.00
- Taxis
- both sides of station
- Accessible Taxis
- Accessible taxis are available to book
- Impaired Mobility set down and pick up points available
- Yes
- Airport
- No
- Ticket Office
- On way in to access trains Monday to Friday - 05:55 to 21:40 Saturday - 06:30 to 20:40 Sunday - 07:45 to 21:55
- Height Adjusted ticket office counter
- There are standing height and wheelchair height ticket counters available.
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- booking hall
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Southeastern
- Smart cards issued
- Yes
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Monday to Friday - 05:00 to 01:45 Saturday - 05:00 to 01:45 Sunday - 07:20 to 00:30
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- On platform
- Customer Services
- This station has Secure station accreditation - For more information contact 0345 322 7021
- Location for rail replacement services
- Outside of platform 1 (what 3 words: bronze.deed.judge)
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- Yes
- CCTV
- Yes
- ATM Machine
- Yes
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- Public telephones are not wheelchair accessible
- Post Box
- Outside the station
- Shops
- newspapers
- Toilets
- On Platform 1 and Platform 2 - Available during staffing hours
- Baby Changing facilities
- Only available when staff present
- National Key toilets
- On Platform 1 and Platform 2 - Available during staffing hours
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- Heated waiting room on both platforms Only available when staff present
- Seating
- Yes
- Staff help available opening times
- Monday to Friday - 05:00 to 01:45 Saturday - 05:00 to 01:45 Sunday - 07:20 to 00:30
- Helpline Number
- 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
- Helplines Opening times
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
An Assisted Boarding Point is being piloted at this station for customers requiring assistance boarding the train. For more information visit https://www.southeasternrailway.co.uk/travel-information/more-travel-help/accessible-travel
- Ramp for train Access
- Yes
- Step Free Access
- Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London via the main entrance. Step free access to platform 2 via the lift from Mount Pleasant Road entrance for services towards Hastings. Step free interchange between platforms via steep path approximately 200 metres. Step access between platforms via the station footbridge.
- Wheelchairs Available
- Yes