At a glance
Station Message
Due to essential maintenance works taking place, the ticket office will be unavailable. Staff may not be available and waiting areas may also be unavailable.
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- No
- Storage Location
- No
- Storage Spaces
- 18
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- Yes
- Free of Charge
- Yes
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- - -
- Phone Number
- No
- Web Address
- Note
- No
- Opening Hours
- Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Number of Spaces
- 109
- Taxis
- Central 01952 50 10 50
- Diamond Cars 01952 22 22 55
- Accessible Taxis
- Accessible taxis are not available
- Impaired Mobility set down and pick up points available
- Pick-up possible in car park or station approach road.
- Airport
- No
- Ticket Office
- A Ticket Vending Machine is located on platform one. Monday - 07:00 to 13:00 Tuesday - 07:00 to 13:00 Wednesday - 07:00 to 13:00 Thursday - 07:00 to 13:00 Friday - 07:00 to 13:00 Saturday - 08:00 to 13:00 Sunday - Closed
- Height Adjusted ticket office counter
- 1 to 1 contact with ticket office staff
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- A Ticket Vending Machine is located on platform one.
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: West Midlands Trains
- Smart cards issued
- No
- Smart cards validated
- No
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train. Monday - 07:00 to 13:00 Tuesday - 07:00 to 13:00 Wednesday - 07:00 to 13:00 Thursday - 07:00 to 13:00 Friday - 07:00 to 13:00 Saturday - 08:00 to 13:00
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- On platforms
- Customer Services
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
- Location for rail replacement services
Rail replacement vehicles will operate from the 'No Parking' area at the top of the station car park, near to the roundabout at the junction of King Street and Victoria Road.
Please check your destination before boarding.
Please click here for walking directions from the station to the rail replacement bus stop.
- Left Luggage
- No
- Lost Luggage
- No
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- Public telephones are not accessible
- Post Box
- No
- Shops
- No
- Toilets
- The toilets are located on Platform 2. The National key toilets are located on Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. The toilet facilities are available: Monday - Friday 07:00-13:00, Saturday 08:00-13:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
- Baby Changing facilities
- No
- National Key toilets
- Yes
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- No
- Seating
- Yes
- Staff help available opening times
- This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train. Monday - 07:00 to 13:00 Tuesday - 07:00 to 13:00 Wednesday - 07:00 to 13:00 Thursday - 07:00 to 13:00 Friday - 07:00 to 13:00 Saturday - 08:00 to 13:00
- Helpline Number
- 0800 0248998
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Ramps are kept at this station to provide assistance
- Step Free Access
This station has been classified as a step-free access category B2 station. This means that there is some step-free access to all platforms - please check details. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during available opening times. When station staff aren't available, the assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train.
- Wheelchairs Available
- Wheelchairs are not available at this station