At a glance
Station Message
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- Cycle stands are available outside the main (Old Oak Lane) and Harrow Road entrances
- Storage Spaces
- 60
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- No
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- No
- Number of Spaces
- No
- Daily Rate
- No
- Weekly Rate
- No
- Monthly Rate
- No
- 3 Monthly Rate
- No
- Annual Rate
- No
- Taxis
- A taxi freephone is located in the main (Old Oak Lane) ticket hall
- Accessible Taxis
- contact taxi operator directly
- Impaired Mobility set down and pick up points available
- Outside the main (Old Oak Lane) entrance
- Airport
- Heathrow - change at Clapham Junction for Feltham Railair link Gatwick or Luton - Change at West Hampstead for trains to Luton Airport Stansted - Change at Stratford
- Ticket Office
- Ticket offices are located at the main (Old Oak Lane) and Harrow Road entrances Monday to Friday - 06:30 to 20:15 Saturday - 06:30 to 20:15 Sunday - 09:15 to 18:30
- Height Adjusted ticket office counter
- At the main (Old Oak Lane) ticket office only. At the Harrow Road ticket office, staff provide assistance where possible
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: London Overground
- Smart cards issued
- No
- Smart cards validated
- No
- Get Oyster cards here
- Yes
- Use Oyster pay as you go
- Yes
- Top up Oyster cards
- Yes
- Staff help available opening times
- Monday to Friday - Closed Saturday - Closed Sunday - Closed
- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- Yes
- Customer Services
- Customer Information Point on Platforms 4/5 or at the ticket offices
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- Yes
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- Opposite the main (Old Oak Lane) entrance
- Shops
- A photo booth is located at the main (Old Oak Lane) ticket hall
- Toilets
- Located on Platform 3
- Baby Changing facilities
- Yes
- National Key toilets
- Located on Platform 3
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- A large heated waiting room is located on Platforms 4/5
- Seating
- Yes
- Staff help available opening times
- Monday to Friday - Closed Saturday - Closed Sunday - Closed
- Helpline Number
- 0343 222 1234
- Helplines Opening times
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
- Ramp for train Access
- Yes
- Step Free Access
- Two lifts provide step-free access from the main (Old Oak Lane) entrance to all platforms. Please note: there is no step-free access at the Harrow Road entrance
- Wheelchairs Available
- No