At a glance
Station Message
The lifts are out of order at Worcester Shrub Hill station.
Due to essential platform roof replacement works from 5 June 2023 until further notice, passengers with disability scooters will experience slightly reduced turning area on the platform when leaving and accessing the train. For this works period only passengers with large disability scooters may wish to board and leave the train at Worcester Foregate Street.
Station details
- Bicycle parking
- No
- Storage Sheltered
- No
- Storage Location
- No
- Storage Spaces
- 0
- Storage CCTV
- No
- PlusBike (Cycle hire)
- No
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- SABA UK
- Address
- - -
- Phone Number
- Primary telephone number: 0330 1235 247
- Web Address
- Note
- No
- Opening Hours
- Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Number of Spaces
- 93
- Daily Rate
- £6.90
- Weekly Rate
- £26.00
- Monthly Rate
- £82.70
- 3 Monthly Rate
- No
- Annual Rate
- £660.90
- Taxis
- Worcester Shrub Hill (WOS) Station Central 01905 22292 City 01905 726726 Phoenix Radio 01905 610010
- Accessible Taxis
- Accessible taxis are not available
- Impaired Mobility set down and pick up points available
- No
- Airport
- No
- Ticket Office
- A Ticket Vending Machine is located in the Booking Hall. Monday - 06:00 to 11:00 Tuesday - 06:00 to 11:00 Wednesday - 06:00 to 11:00 Thursday - 06:00 to 11:00 Friday - 06:00 to 19:00 Saturday - 07:00 to 11:00 Sunday - 09:00 to 14:00
- Height Adjusted ticket office counter
- 1 to 1 contact with ticket office staff
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- A Ticket Vending Machine is located in the Booking Hall.
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: West Midlands Trains
- Smart cards issued
- No
- Smart cards validated
- No
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train. Monday to Friday - 04:55 to 00:25 Saturday - 05:30 to 00:00 Sunday - 08:00 to 00:25
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- Yes
- Customer Services
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Worcester Shrub Hill Station is accredited by the Secure Station Scheme**
- Location for rail replacement services
- In the event of engineering, Rail replacement buses will use the public bus stops on Worcester Shrub Hill Road near to the drive to the station
- Left Luggage
- No
- Lost Luggage
- No
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- Public telephones are not accessible
- Post Box
- No
- Shops
- No
- Toilets
- The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. The toilet facilities are available: Monday - Sunday 05:15-21:30. The toilet facilities are not available when the Ticket Office is closed.
- Baby Changing facilities
- No
- National Key toilets
- Yes
- Showers
- No
- Trolleys
- Yes
- Tourist information office
- No
- Waiting Rooms
- No
- Seating
- Yes
- Staff help available opening times
- This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train. Monday to Friday - 04:55 to 00:25 Saturday - 05:30 to 00:00 Sunday - 08:00 to 00:25
- Helpline Number
- 0800 0248998
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
This station has been classified as a step-free access category B3 station. This means that there is some step-free access, may this be in one direction only - please check details. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.
- Wheelchairs Available
- Yes