At a glance
Station Message
The lifts are currently out of order between platforms 2 and 3 and the footbridge at Wrexham General station.
If you think you may need assistance, you can pre-book assistance online at https://tfw.wales/info-for/passengers/accessible-travel/booking-assistance or call 03330 050 501.
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- Cycle parking is in two locations at Wrexham General. 8 Sheffield stands providing for 16 bicycle parking spaces are located to the left of the main station entrance. 4 Sheffield stands providing for 8 bicycle parking spaces are located under a shelter on platform 4 (Wrexham to Bidston Line)
- Storage Spaces
- 24
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- There are no cycle hire facilities at this station.
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- APCOA
- Address
- No
- Phone Number
- No
- Web Address
- Note
- No
- Opening Hours
- Monday to Sunday - 24 hours All Bank Holidays - 24 hours
- Number of Spaces
- 68
- Taxis
- No
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- No
- Airport
- No
- Ticket Office
- Outside the station entrance Monday to Friday - 06:15 to 19:15 Saturday - 06:45 to 19:45 Sunday - 09:30 to 17:00
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Ticket machines have touchscreen controls.
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Transport for Wales
- Smart cards issued
- No
- Smart cards validated
- No
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
Customers requiring assistance should make themselves known at the booking office during opening hours, or the customer service office behind the waiting room on platform 2/3 at all other times
Help Points available - Location: Alongside lift doors at both platform and bridge level
Induction Loop Availability - Induction Loops in Help Points and at Ticket Office Window
Monday - 05:30 to 22:45 Tuesday - 05:30 to 22:45 Wednesday - 05:30 to 22:45 Thursday - 05:30 to 22:45 Friday - 05:30 to 22:45 Saturday - 05:30 to 22:45 Sunday - 07:30 to 23:00- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- Yes
- Customer Services
- Contact our Customer Relations team directly via the Transport for Wales Website.
- Location for rail replacement services
- The rail replacement stop is in the station car park.
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- Yes
- Shops
- No
- Toilets
- The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key.
- Baby Changing facilities
- The toilets are located on platform 1.
- National Key toilets
- The National key toilets are located on Platform 1; these toilets are operated by a radar key.
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- Situated on platform 2/3 Monday - 06:00 to 21:15 Tuesday - 06:00 to 21:15 Wednesday - 06:00 to 21:15 Thursday - 06:00 to 21:15 Friday - 06:00 to 21:15 Saturday - 06:00 to 21:15 Sunday - 08:30 to 21:15
- Seating
- Yes
- Staff help available opening times
Customers requiring assistance should make themselves known at the booking office during opening hours, or the customer service office behind the waiting room on platform 2/3 at all other times
Help Points available - Location: Alongside lift doors at both platform and bridge level
Induction Loop Availability - Induction Loops in Help Points and at Ticket Office Window
Monday - 05:30 to 22:45 Tuesday - 05:30 to 22:45 Wednesday - 05:30 to 22:45 Thursday - 05:30 to 22:45 Friday - 05:30 to 22:45 Saturday - 05:30 to 22:45 Sunday - 07:30 to 23:00- Helpline Number
- 03333 211202
- Helplines Opening times
- No
- Ramp for train Access
- Yes
- Step Free Access
Category A.
Step free access to Platform 1 (to Shrewsbury) from the car park via the booking office or night gate.
Step free access to Platform 2 (to Chester), Platform 3, and Platform 4 (Wrexham-Bidston Line) via a footbridge and lifts.
- Wheelchairs Available
- Yes