Changes to GWR Services

A number of Class 800 series Hitachi trains in use by several train companies, including GWR were withdrawn from service last month as a precaution.

After completing rigorous safety checks, we have reintroduced the vast majority of our trains, however some trains will run with fewer carriages. Alterations to the timetable are also in place.

Please check your journey on our online journey planner before you travel.

Tuesday 1 June onwards

Tickets and Refunds

  • If you were due to make a journey between Saturday 8 May and Sunday 16 May and did not travel due to the changes to GWR services, you can claim a refund from where you bought your ticket, free from admin fees, within 28 days of your journey date – Find out more about claiming a refund.