What is happening?
The customer lifts at Bristol Parkway station are being taken out of service for essential maintenance work by Network Rail.
This important investment will ensure the robust and long-term operation of the lifts to support our customers using the station.
Work is due to start from Monday 26 January on all three lifts and this is expected to take up to three months to complete.
Passenger assistance
Staff will be on hand to assist customers with pushchairs, bikes or heavy luggage to use the stairs to transfer between platforms. Booking in advance is always advised, but not essential.
Those customers unable to use the stairs should use Bristol Temple Meads or Swindon stations instead and taxis will be provided to/from Bristol Parkway.
If you can change trains at another station with step-free instead that is advisable.
Find out more about passenger assistance.
When will the lifts be out of service?
Here is a summary of the impact of the work on the station lifts:
Monday 26 to Wednesday 28 January 2026
- Lift out of service on Platform 1/2 only
- Customers travelling towards South Wales or the South West will be affected
- The main concourse lift and lift for Platform 3/4 will be in service
Thursday 29 January to Wednesday 11 March 2026
- No customer lifts in operation at the station
Thursday 12 to Wednesday 18 March 2026
- The main concourse lift will be out of service
Please note dates may be subject to alteration depending on the works required to bring all the lifts back into operation again.
We would like to apologise for any inconvenience caused by this work which has been timed to take place during a quieter part of the year.
The customer lifts at Exeter St Davids station will also be out of use in early 2026 to enable the lifting mechanism to be replaced. Find out more about the lift renewal work at Exeter St Davids.