GWR app | Book tickets and plan your journey on our free app

The free GWR mobile app is a faster way to book tickets, check live train times and manage your journey.

Download our mobile app now and you’ll get great features including:

Go paperless

Purchase a mobile e-Ticket or load your ticket to a GWR smartcard and avoid queuing at the station

Live times

Get the latest train times on the go. We'll tell you the platform for your journey and even show you live carriage capacity*

Cheap train tickets

Easily find the cheapest train ticket to any destination in Britain, plus no booking fees

Bike reservations

Reserve a bike space with your ticket up to 2 hours before your departure on selected services

Use the GWR app to conveniently:

purchase and download tickets to your phone
add your tickets to Apple Wallet or Google Wallet
load your ticket direct to a GWR smartcard using your phone
purchase Weekly, Monthly, Annual Season and Flexi Season tickets
check live train running information including carriage capacity*

Simply download or update the GWR app now and be more mobile

Frequently asked questions about the GWR app

You cannot request refunds on the app, but you will be linked to your GWR web account where you can request a refund.
If it’s possible to amend your ticket, you will be linked to your account where you can make a change.
No, the app will only fully function if you are within the UK. However, our website GWR.com can be used outside of the UK to purchase tickets. Any e-tickets you have purchased through the website, will be available on the app once you are in the UK.
Yes, Weekly season and Flexi season tickets can be purchased on the app. However, Monthly, Annual and Custom (monthly plus) season tickets still need to be purchased on our website.
Yes, in the Information tab under ‘Travelling with us’ there is a link to make an assistance request online.
Yes, in the Information tab under ‘Report a fault or crime’ there are links to report a fault on a GWR train and report a fault at a GWR station.
No, if you already have a GWR account this will work with both the app and the website. If you don’t yet have an account, this can be done by selecting Register when on the sign in screen of the app, or alternatively you can register here for an account on the GWR website.
If you can’t see your e-ticket, try refreshing the wallet. If you are still unable to see your e-ticket before you are due to travel, then save a copy or print the PDF version of the e-ticket attached to your email booking confirmation as a back-up.
Except for tickets you have requested to receive by post, all other tickets purchased on both the app and the GWR website will show in the app wallet.
No, expense receipts are only available through the My Account section of the GWR website.

*Live carriage capacity information shown where available.

Download the GWR app

Use the GWR app to conveniently:

Simply download or update the GWR app now and be more mobile

Frequently asked questions about the GWR app

Can I refund my tickets on the app?

How do I amend my ticket on the app?

Can I use the app outside the UK?

Are season tickets available to purchase on the app?

Can I book Passenger Assistance through the app?

Can I report a fault on a train or at a station through the app?

Do I need a new account to purchase tickets through the app?

What if I can’t see my e-ticket in the wallet?

Will all my tickets show in the app wallet?

Can I view my expense receipts on the app?