The toilets are located in the Booking Hall (shared facility for Ladies and Gents). The accessible toilets (non-RADAR) are located in the Booking Hall. All toilet facilities are available: Monday - Friday 06:00-17:00, Saturday 07:00-14:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
Baby Changing facilities
National Key toilets
The accessible toilets (non-RADAR) are located in the Booking Hall. The toilet facilities are available: Monday - Friday 06:00-17:00, Saturday 07:00-14:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
Tourist information office
Accessibility and Mobility Access
Staff help available opening times
Monday to Friday – 06:00 to 17:00 Saturday – 07:00 to 14:00
Helplines Opening times
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
Ramp for train Access
Step Free Access
Level access to Birmingham platform and booking hall - also level via side gate. Step-free access to Hereford platform (platform 2) via slope. Access between platforms via subway with 23 steps down and up or step-free route via street - long distance including pavement. Handrail on one side only for part of subway. No handrail on ramp leading to Hereford platform. Small car parks on both sides of station. Additional side gate to Hereford platform.