At a glance
Station Message
Nailsea & Backwell Ticket Office
Nailsea & Backwell Ticket Office will have the following changes to planned opening hours:
Saturday 13th September - Closed
Sunday 14th September - Closed
Friday 19th September - Closed
Saturday 20th September - Closed
Please note there is no access to customer toilets or waiting room outside of opening hours
Tickets can be bought from the Ticket Machines or Digitally
Data unavailable
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- access road
- Storage Spaces
- 20
- Storage CCTV
- No
- PlusBike (Cycle hire)
- No
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- Yes
- Car Park Operator
- North Somerset Council
- Address
- Station Road Backwell BS48 3LH
- Phone Number
- Primary telephone number: 01934 888 888
- Web Address
- Note
- No
- Opening Hours
- Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Number of Spaces
- 268
- Taxis
- No
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- Set down space is available on Station Close.
- Airport
- Find out more about links from GWR stations to airports.
- Ticket Office
- Platforms 2 near the shelter Monday to Friday - 06:30 to 09:45 Weekend - Closed
- Height Adjusted ticket office counter
- No
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Great Western Railway
- Smart cards issued
- Yes
- Smart cards validated
- No
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Meeting Point for assistance: Please make your way onto the platform and make the onboard team member aware you require assistance. Monday to Friday - Closed Saturday - Closed Sunday - Closed
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- Yes
- Customer Services
- Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
- Location for rail replacement services
- Bus stop on Station Road, or as directed by signs.
- Left Luggage
- No
- Lost Luggage
- Whether you ve lost something on one of our trains or at a station, we ll do our best to find it for you. Once we ve got your details, we ll start looking. Although it can take up to a week for things to reach us. Register your lost item here
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- Find WiFi Hotspots near this station
- Shops
- No
- Toilets
- No
- Baby Changing facilities
- No
- National Key toilets
- No
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- No
- Seating
- Yes
- Staff help available opening times
- Meeting Point for assistance: Please make your way onto the platform and make the onboard team member aware you require assistance. Monday to Friday - Closed Saturday - Closed Sunday - Closed
- Helpline Number
- 08001 971 329 or 18001 0800 197 1329 (Textphone)
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
- Step-free category B3 station - Some step-free access, may be in one direction only. Steep flight of steps to southbound platform, ramped access to northbound platform steeper than 1:12 gradient, no wheelchair access available to trains.
- Wheelchairs Available
- No