Travelling with your smartcard

At the station

You can collect your online smartcard tickets 2 hours after booking at your nominated station’s ticket gate or platform validator.

Once it’s loaded, you can travel as normal. You must ‘tap in’ at a ticket gate or platform validator before you board your train.

If you have more than one contactless card in your wallet, make sure you keep them apart when you tap in and out to avoid card clash.

When you arrive at your destination station, simply ‘tap out’ at a ticket gate or platform validator to complete your journey.


On-board

Our on-board staff will be using a reader to check you have a valid ticket on your smartcard.

If for some reason your smartcard stops working, login to your GWR.com account to show the train tickets you’ve bought.

If you don’t have a valid ticket, you will have to buy a new one or you could be subject to our Revenue Protection Policy.