At a glance
Station Message
The ticket office will have the following changes to planned availability:
Monday 14 September - 07:00-19:00
Tickets can be bought from the ticket machine or digitally.
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- Adjacent to platform entrance
- Storage Spaces
- 60
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Additional Notes
- Please note cycles can be carried on our trains free of charge.
- Car Park
- No
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- No
- Number of Spaces
- No
- Taxis
- No
- Accessible Taxis
- Please request staff assistance.
- Impaired Mobility set down and pick up points available
- No
- Airport
- Find out more about links from GWR stations to airports.
- Ticket Office
- On Concourse in front of platform Monday to Friday - 06:40 to 19:00 Saturday - 06:40 to 19:00 Sunday - 08:20 to 17:50
- Height Adjusted ticket office counter
- No
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Great Western Railway
- Smart cards issued
- Yes
- Smart cards validated
- No
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
Meeting point: Ticket office.
This station is supported by the GWR Mobile Customer Assist Team 07:00-22:00 Mon-Sat and 09:00-20:00 Sun. To book assistance at this station, please either call GWR Passenger Assist on 0800 197 1329, through gwr.com/passengerassist or via the Passenger Assist App by Transreport.
Monday to Friday - 06:40 to 20:20 Saturday - 06:40 to 19:50 Sunday - 08:20 to 17:50- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- Yes
- Customer Services
- Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
- Location for rail replacement services
- Bus stop outside Harte & Garter Hotel, opposite Windsor Castle.
- Left Luggage
- No
- Lost Luggage
- Whether you ve lost something on one of our trains or at a station, we ll do our best to find it for you. Once we ve got your details, we ll start looking. Although it can take up to a week for things to reach us. Register your lost item here
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- On shopping concourse adjacent to station
- Bureau de Change
- Yes
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- Find WiFi Hotspots near this station
- Shops
- On shopping concourse adjacent the station
- Toilets
- These are located approximatly 100m from station entrance
- Baby Changing facilities
- Yes
- National Key toilets
- No
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- No
- Seating
- Yes
- Staff help available opening times
Meeting point: Ticket office.
This station is supported by the GWR Mobile Customer Assist Team 07:00-22:00 Mon-Sat and 09:00-20:00 Sun. To book assistance at this station, please either call GWR Passenger Assist on 0800 197 1329, through gwr.com/passengerassist or via the Passenger Assist App by Transreport.
Monday to Friday - 06:40 to 20:20 Saturday - 06:40 to 19:50 Sunday - 08:20 to 17:50- Helpline Number
- 08001 971 329 or 18001 0800 197 1329 (Textphone)
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
Step Free Category A station - This station has step free access to the platform.
This station is supported by the GWR Mobile Customer Assist Team 07:00-22:00 Mon-Sat and 09:00-20:00 Sun. To book assistance at this station, please either call GWR Passenger Assist on 0800 197 1329, through gwr.com/passengerassist or via the Passenger Assist App by Transreport.
- Wheelchairs Available
- No