Toilet facilities on our trains and replacement buses
All our trains are equipped with fully accessible toilets. If you have any issues with our on-board facilities, please alert a member of staff.
If your journey involves a replacement bus, please be aware that there usually aren’t any toilet facilities available on these services. Any buses that are equipped with toilet facilities can only be used at the driver’s discretion.
Frequently asked questions
Why are the lines being shut?
Network Rail needs to undertake regular maintenance and renewal works to the railway. This helps to keep our trains running and reduces the risk of disruption to your journey.
What work is being done?
29/30 May – Junction and track renewals in the Worcester Shrub Hill area
31 May to 4 June – Bridge and track renewals in the Evesham area
Which services are affected?
All dates – Services between London Paddington and Worcester/Great Malvern/Hereford.
29/30 May only – Services between Bristol Temple Meads and Great Malvern as well as West Midlands Railway services from Worcester Shrub Hill.
CrossCountry services through Cheltenham Spa and Worcestershire Parkway will not be affected.
How long do the buses take?
Worcester Foregate Street to Gloucester – 1 hour 20 minutes
Worcester Foregate Street to Moreton-in-Marsh – 2 hours
Buses extending to/from Great Malvern take an extra 30 minutes from Worcester Foregate Street
I’ve been waiting for a replacement bus for a while and nothing has arrived, what should I do?
ensure you are waiting at the correct place. Some bus stops are located away from the station
contact our Social Media team using Twitter (@GWRhelp) or Facebook Messenger (@gwruk) who can provide you with an update
speak to a member of staff at the station (if available) or use the Help Point available at all our stations
Where can I find timetable information?
Updated train times will be available at GWR.com from May. We will update this page when everything is ready.
When can I book Advance tickets?
We expect Advance tickets will be available to purchase from May. We will update this page when everything is ready.
Still have questions?
If there is something you would like to ask us, get in touch with our team on Social Media. Search for ‘Great Western Railway’ on Facebook or Twitter.