Partners and stakeholders │ Great Western Railway

From regular Meet the Manager sessions, to advisory group meetings, we’ve held more than 1,000 meetings with almost 400 stakeholders.

Customer and stakeholder report

To run a successful railway, you have to work closely with your customers and the communities you serve. Take a look at our reports:

GWR Customer and Stakeholder Annual Report 2021-2022 (PDF, 5496 KB)

GWR Customer and Stakeholder Mid Year Report 2022 (PDF, 24490 KB)

Our new Great Western franchise
Local authorities

Local authorities really do know their communities best. Keeping in touch with them has helped us gain funding to improve train services and facilities.
Network Rail

Through our close partnership with Network Rail, we’re working hard to make train travel more comfortable and convenient.

networkrail.co.uk
Department for Transport

We meet regularly with the Department for Transport to show them how we are delivering the commitments in our franchise.

Department for Transport
Passenger groups

We work closely with groups including Transport Focus and London TravelWatch, listening to them and involving them in our business.

Transport Focus

London TravelWatch