From regular Meet the Manager sessions, to advisory group meetings, we’ve held more than 1,000 meetings with almost 400 stakeholders.
- To run a successful railway, you have to work closely with your customers and the communities you serve. Take a look at our reports:
GWR Annual Customer and Stakeholder Report 2022-23 (PDF, 9 MB)
GWR Customer Report 2024 (PDF, 1 MB)
Our new Great Western franchise - Local authorities really do know their communities best. Keeping in touch with them has helped us gain funding to improve train services and facilities.
- Through our close partnership with Network Rail, we’re working hard to make train travel more comfortable and convenient.
networkrail.co.uk - We meet regularly with the Department for Transport to show them how we are delivering the commitments in our franchise.
Department for Transport - We work closely with groups including Transport Focus and London TravelWatch, listening to them and involving them in our business.
Transport Focus
London TravelWatch