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Terms & Conditions

  1. 20% discount is only available online via the promotional link in the email from GWR and are for Standard and First Class Advance Single fares only (High Speed Services). This offer cannot be redeemed over the phone, at stations or on trains.
  2. This offer is not transferable and can only be redeemed once with the pincode sent to your registered email address with GWR.
  3. 20% discount is available for purchase from 23 November until 11:59 30 November 2021 for travel from 24 November until 23:59 20 December 2021.
  4. The exclusion dates are:
    • 24 Nov – 3 Dec 2021 – Promotional fares for journeys to/from Yeovil Pen Mill and Weymouth are unavailable.
    • 28 Nov - Promotional fares for journeys to/from Cardiff – Portsmouth Harbour services due to a block between Salisbury and Southampton (West services, non HSS).
    • 5 Dec – Promotional fares for journeys to/from Cardiff – Portsmouth Harbour services calling at Southampton (West services, non HSS).
    • 11 Dec and 12 Dec - Journeys between Reading and Westbury/ Taunton will be diverted.
    • 12 Dec - Promotional fares for journeys to/from Cardiff – Portsmouth Harbour services running between Southampton and Portsmouth (West services, non HSS).
    • 13 Dec – 16 Dec - Promotional fares for journeys to/from Truro only. With no through services to/from Penzance.
    • 19 Dec – Promotional fares to/from Cardiff – Portsmouth Harbour between Southampton and Portsmouth (West services, non HSS).
  5. 20% discount may only be redeemed against GWR First Class and Standard Class Advance Single tickets for use on GWR services only (routed GREAT WESTN ONLY).
  6. Please note that:
    • Some journeys will be bookable immediately after the promotion opens (certain dates are currently unavailable for bookings due to revised timetables being prepared by Network Rail.)
    • We recommend checking your journey times one week before you travel.
  7. Unless detailed in this promotion, normal Advance Single fares terms and conditions apply.
  8. The 20% discount may be used in conjunction with other offers issued by GWR (e.g. compensation e-Vouchers). It can be used in conjunction with national or local railcards.
  9. Child concessions of 50% applies for customers aged 5-15 inclusive. Up to two children aged under 5 can travel free with each fare paying passenger (seat reservations for children aged under 5 are not available).
  10. Advance Single fares are subject to availability. Advance tickets (which are valid on a specific train only) for travel up to 31 December 2021 can have their date and time changed for free up until 6pm the day before. If the price of your new ticket is more expensive, you'll need to pay the difference. National Conditions of Travel.
  11. GWR reserves the right to amend these Terms and Conditions from time to time without notice and to take appropriate action, such as cancelling the 20% discount if necessary (for example, where you have not complied with these terms and conditions).
  12. Except as otherwise provided by applicable law, your contract with GWR and these Terms and Conditions shall be construed and enforced in accordance with the law of England and Wales. Disputes arising under these Terms and Conditions are subject to the exclusive jurisdiction of the English courts.
  13. The promoter is First Greater Western Limited, company number 05113733, registered at Milford House, 1 Milford Street, Swindon, Wiltshire, SN1 1H1 (GWR).