Payit™ | Great Western Railway

The fast, fair, simple and safe way to get paid.

We have partnered with Payit™ from NatWest, to pay you directly into your bank account without us needing to hold your details.

You just need any UK bank account, email address, mobile number, and internet connection.

you’ll receive an email and link from noreply@services.natwest.com.
enter your GWR case reference number and the verification number sent to your mobile.
you can either log in to your bank account directly or give us your details instead.

Once you’ve finished, your money should be with you almost straightaway. Although it can take up to 2 hours.

Do I need to use Payit™ to be paid?

No. We can also pay you with a Rail Travel Voucher, cheque, or eVoucher.

Contact Customer Support to arrange an alternative.
What if my bank isn’t listed?

Even if your bank isn’t on our list, you can still get paid through Payit™ by manually inputting your bank details.
How much does it cost to use Payit™?

There is no charge to receive a payment through Payit™.
Do I need to download an app for Payit™ to work?

No. Payit™ uses the web browser on your mobile device, tablet, or desktop.
How long is the Payit™ link valid?

You have 30 days to claim before the link becomes inactive. After this, you’ll need to get in touch with us for a new link.
Why have I not received my payment?

You should receive the money within 2 hours. It can sometimes take longer if your bank needs to do further checks.

If you still haven’t received your money after 24 hours, please get in touch with us.

We're here to help when you need us.