At a glance
Station Message
Until Autumn 2024, there is major improvement work happening to platform 2 and 3 at Maidenhead station. This will result in the lift being taken out of service during this time. Therefore, platform 2 and 3 will have no step free access.
Station details
- Bicycle parking
- No
- Storage Sheltered
- Yes
- Storage Location
- Front of Station
- Storage Spaces
- 0
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Additional Notes
- Please note cycles can be carried on our trains free of charge.
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- Yes
- Car Park Operator
- APCOA Parking (UK) Limited
- Address
- Shoppenhangers Road Maidenhead Stafferton Way Maidenhead SL6 2QB
- Phone Number
- Primary telephone number: 0345 165 2030
- Note
- No
- Opening Hours
- Monday to Sunday - 24 hours
- Number of Spaces
- 159
- Daily Rate
- £7.20
- Weekly Rate
- £36.00
- Monthly Rate
- £123.00
- 3 Monthly Rate
- £357.00
- Annual Rate
- £1,210.00
- Taxis
- Taxi rank is available at the station entrance.
- Accessible Taxis
- Accessible taxis are available. Please request staff assistance.
- Impaired Mobility set down and pick up points available
- Set- Down / Pick up Points are available at the station entrance. Assisted travel meeting point - gateline main entrance concourse or customer assistance office platform 4. Please notify a member of staff.
- Airport
- Change at Reading for trains to Gatwick Airport, Bristol Temple Meads for the bus link to Bristol Airport, and Hayes & Harlington for Elizabeth Line services to Heathrow
- Ticket Office
- At main entrance Monday to Friday - 06:00 to 20:00 Saturday - 07:00 to 20:00 Sunday - 08:00 to 19:00
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Great Western Railway
- Smart cards issued
- Yes
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Meeting point: Ticket Office. Monday to Sunday - 24 hours
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- Yes
- Customer Services
- Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
- Location for rail replacement services
- Station forecourt
- Left Luggage
- No
- Lost Luggage
- Whether you ve lost something on one of our trains or at a station, we ll do our best to find it for you. Once we ve got your details, we ll start looking. Although it can take up to a week for things to reach us. Register your lost item here
- Ticket Gates
- Yes
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- Yes
- Post Box
- No
- Public Wi-Fi
- Connect to "GWR Free Station WiFi"
- Shops
- WHSmith, Coffee shops
- Toilets
- Platform 4
- Baby Changing facilities
- Accessible WC on platform 4
- National Key toilets
- The radar key is available from station staff.
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- Platform 4
- Seating
- Yes
- Staff help available opening times
- Meeting point: Ticket Office. Monday to Sunday - 24 hours
- Helpline Number
- 08001 971 329 or 18001 0800 197 1329 (Textphone)
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
From 6th November 2023 to Autumn 2024 this station is a Step-free category B3 station - Some step-free access, may be in one direction only. Platforms 1, 4 and 5 have step free access with Platform 1's step free access only via the Shoppenhangers Road Car Park. Passengers travelling from West of Maidenhead (Reading direction) and alighting at Maidenhead, have step free access.
Platform 2 and 3 have no step free access. This means any passengers alighting at Maidenhead and travelling from the London direction, have no step free access. Customers starting their journey at Maidenhead and needing to travel West will be effected.
If you require step free access you can circulate via the nearest station or you can contact GWR Passenger Assist team on 0800 197 1329 who can assist.
- Wheelchairs Available
- Yes
Data unavailable