At a glance
Station Message
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- Outside the main station approach entrance
- Storage Spaces
- 24
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- Yes
- Car Park Operator
- Saba Park Services UK Ltd
- Address
- No
- Phone Number
- Primary telephone number: 03301235247
- Web Address
- Note
- No
- Opening Hours
- No
- Number of Spaces
- 10
- Taxis
- No
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- No
- Airport
Links to Heathrow Airport - Via Elizabeth Line, Change at Hayes & Harlington, for Heathrow Services.
Alternatively, you can take local buses 350 & U3 from Ferrers Avenue, Stop H.
- Ticket Office
- Station Entrance Monday to Friday - 06:30 to 19:40 Saturday - 06:30 to 19:40 Sunday - 08:10 to 15:30
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Accessible ticket machines are located in the ticket hall on Station Approach.
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Great Western Railway
- Smart cards issued
- No
- Smart cards validated
- No
- Get Oyster cards here
- Yes
- Use Oyster pay as you go
- Yes
- Top up Oyster cards
- Yes
- Staff help available opening times
- Staff are available to assist from the first to last train.
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
- Customer Services
- Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. click here for details)
- Location for rail replacement services
- Bus stop E outside station entrance (both directions)
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- West Drayton has a Secure Station accreditation
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- Shops
- No
- Toilets
- Both Male & Female Toilets located on Platform 4
- Accessible Toilet also located on Platform 4, Radar Key required to access.
- Baby Changing facilities
- No
- National Key toilets
- An accessible toilet is located on Platform 4. This toilet is operated with a radar key.
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- An accessible, heated waiting room is located on Platform 3 & 4.
- Seating
Waiting rooms located on platform 3 & 4
Waiting Shelters located on platform 4
Multiple uncovered seats available on across platform 3 & 4
- Staff help available opening times
- Staff are available to assist from the first to last train.
- Helpline Number
- 0343 222 1234
- Helplines Opening times
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail .
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
- Ramp for train Access
- Yes
- Step Free Access
Accessibility Category A.
- This station has step free access to all platforms.
- Staff ramp assistance is always available.
- Accessible seating is available on platforms 3&4
- Wheelchairs are available from first to last train.
- Wheelchairs Available
- Yes