Basingstoke Train Station | Train Times

At a glance

Station Message

The lifts are out of order between platform 4 and the rest of the station until further notice at Basingstoke station.

Departures and arrivals

Time

Platform

Operator

Station details

Getting to and from the station

Bicycle parking

Yes

Storage Sheltered

Yes

Storage Location

Car park and platform 4

Storage Spaces

170

Storage CCTV

Yes

PlusBike (Cycle hire)

No

Car Park

Yes

Free of Charge

No

CCTV Coverage

Yes

Car Park Operator

No

Address

-
-

Phone Number

No

Web Address

https://www.nationalrail.co.uk/

Note

Weekend Tickets available after 1200 Friday 9.40
Bunion Place and North Yard - Off Peak from 1300 Monday to Friday
18 Electric Vehicle Charging Points will be available from Monday 28 July.

Opening Hours

Monday to Friday – 24 hours
Saturday – 24 hours
Sunday – 24 hours

Number of Spaces

1339

Daily Rate

£9.80

Weekly Rate

£49.00

Monthly Rate

£136.90

3 Monthly Rate

£410.70

Annual Rate

£1389.00

Taxi’s

Private Hire / Black Cabs outside Station Entrance

Accessible Taxi’s

No

Impaired Mobility set down and pick up points available

No

Airport

No
Ticket Buying and Collection

Ticket Office

In the booking hall.

Monday to Friday – 06:00 to 21:30
Saturday – 06:00 to 21:30
Sunday – 07:00 to 21:30

Height Adjusted ticket office counter

Yes

Induction Loop

Yes

Ticket Machines

Yes

Accessible Ticket Machines

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Collection of Pre-Purchased tickets

Yes

Penalty Fares

Applicable Operators: Great Western Railway, South Western Railway

Smart cards issued

Yes

Smart cards validated

Yes

Get Oyster cards here

No

Use Oyster pay as you go

No

Top up Oyster cards

No
Staffing and General Services

Staff help available opening times

Monday to Friday – 24 hours
Saturday – 24 hours
Sunday – 24 hours

Passenger Information Systems available

No

Customer Help Points

Customer Help points are located on every platform

Customer Services

Please contact our Customer Service Centre on 0345 6000 650

Left Luggage

No

Lost Luggage

Yes

Ticket Gates

Yes

CCTV

Yes
Facilities

ATM Machine

Yes

Bureau de Change

No

First Class Lounge

No

Internet Kiosk Available

No

Pay Phone

Cards and coins

Accessible Public telephones

No

Post Box

Outside station

Public Wi-Fi

Yes

Shops

Yes

Toilets

The toilets are located on all the platforms. The National key toilets are located on Platform 1, Platforms 2/3 and Platform 4; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.

Baby Changing facilities

Yes

National Key toilets

Yes

Showers

No

Trolleys

No

Tourist information office

No

Waiting Rooms

yes

Seating

Yes
Accessibility and Mobility Access

Staff help available opening times

Monday to Friday – 24 hours
Saturday – 24 hours
Sunday – 24 hours

Helpline Number

0800 5282100

Helplines Opening times

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 4 hours before your journey when travelling on South Western Railway (10pm the night before travel with other Train Operators). Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

Ramp for train Access

Yes

Step Free Access

Step-free category B station - This station has step-free access to all platforms via lifts from the main entrance. The rear entrance has level access to Platforms 4 and 5 (and to other platforms via lifts) but is only open Monday-Friday 0600 until 1000 and from 1500 until 2345 (closed at weekends) - outside these times a stepped subway must be used. The alternative step-free route from the rear to the main entrance via the street is approximately 380m and includes missing dropped kerbs and sections of route without a pavement.

Wheelchairs Available

Yes

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Via/Avoid

Booking for 10 or more, please visit our Group travel page

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Basingstoke

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Basingstoke

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Station details

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