At a glance
Station Message
Rail services between Hereford and Shrewsbury are currently experiencing significant disruption following the collapse of an underground culvert. Network Rail teams are now on-site and working on fixing the problem.
As a result, train services will not run between Hereford and Shrewsbury and Shrewsbury and Llandrindod.
There will be a full closure of the railway between Hereford and Shrewsbury from Friday 25 April into Tuesday 29 April, however this may change as investigations continue.
Please check https://tfw.wales/service-status/disruption-hereford-shrewsbury for updated information on rail replacement services and ticket acceptance to help you complete your journey.
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- Cycle parking is available at a number of locations at Cardiff Central. Sheffield stands are provided at the east end of platforms 1 and 2, 3 and 4, 6 and 7. Sheffield stands are also located outside the southern entrance to the station. Wheelgrip stands and a shelter is located in the Riverside/Fish Jetty Car Park - adjacent to platform 0
- Storage Spaces
- 156
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
Cycle hire is provided by Brompton Bike Brompton Bike are located next to Marks and Spencer in the south west area of Central Square. Home - Brompton Bike Hire (bromptonhire.com)
- Additional Notes
- Sheltered stands are available on each platform.
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- APCOA
- Address
- - - - - - -
- Phone Number
- No
- Web Address
- Note
- No
- Opening Hours
- Monday to Sunday - 24 hours All Bank Holidays - 24 hours
- Number of Spaces
- 193
- Daily Rate
- No
- Weekly Rate
- No
- Monthly Rate
- No
- 3 Monthly Rate
- No
- Annual Rate
- No
- Taxis
- The taxi rank is located on Saunders Road, to the north of the station and right off Central Square). Exit the station through the main north side entrance turn right and the taxi rank will be in front of you as you head eastwards.
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- 15 Spaces - (2 displayed bays on riverside car park). There are 20 minute bays in the Fish Jetty car park.
- Airport
The T9 Airport Express coach service departs from the bus stop at the rear of the railway station.
The full timetable can be found http://www.trawscymru.info/t9/. The journey time is 40 minutes.
- Ticket Office
- On the concourse. Monday - 05:40 to 21:30 Tuesday - 05:40 to 21:30 Wednesday - 05:40 to 21:30 Thursday - 05:40 to 21:30 Friday - 05:40 to 21:30 Saturday - 05:40 to 21:30 Sunday - 07:30 to 21:30
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Ticket machines are touchscreen.
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Transport for Wales
- Smart cards issued
- No
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
Monday to Friday 04:00 to 01:00
Saturday 04:00 to 00:30
Sunday 07:00 to 00:30
Monday to Friday - 04:00 to 01:00 Saturday - 04:00 to 00:30 Sunday - 07:00 to 00:30- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- No
- Customer Services
- Contact our Customer Relations team directly via the Transport for Wales Website.
- Location for rail replacement services
- The rail replacement bus stop is at the rear car park (Penarth Road entrance).
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- Accessible gate available at each set of ticket gates
- CCTV
- Yes
- ATM Machine
- Located outside the main entrance.
- Bureau de Change
- No
- First Class Lounge
Located on Platform 1
All First Class tickets accepted.
A comfortable modern lounge, with information screens, complimentary refreshments and a dedicated customer host ready to serve you.
Wi-Fi is available.
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- At the Penarth Road entrance and also in the main concourse.
- Public Wi-Fi
- Yes
- Shops
- There is a WHSmith and Marks and Spencers located on the concourse.
- Toilets
- The toilets are located on Platforms 1 to 8. The National Key toilets are located in the East Subway near the lifts and on Platform 8; these toilets are operated by a radar key and are only available during staffing hours.
- Baby Changing facilities
- Yes
- National Key toilets
- The National Key/Accessible toilets are located in the East Subway near the lifts and on Platform 8; these toilets are operated by a RADAR key and are only available during staffing hours.
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- On platforms 1/2, 3/4, 6/7 and 8. Monday to Sunday - 06:00 to 22:00 All Bank Holidays - 06:00 to 22:00
- Seating
- Yes
- Staff help available opening times
Monday to Friday 04:00 to 01:00
Saturday 04:00 to 00:30
Sunday 07:00 to 00:30
Monday to Friday - 04:00 to 01:00 Saturday - 04:00 to 00:30 Sunday - 07:00 to 00:30- Helpline Number
- 03333 211202
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
Category A.
Step free access is available to Platforms 0 to 8.
- Wheelchairs Available
- Yes